Customer Service Assistant

SUMMARY OF QUALIFICATIONS

I am self-motivated, cross-functional, adaptable, loyal team player with impeccable work ethic. Calm under pressure, diplomatic and tactful with employees at all levels. I demonstrate strong time management while offering valuable leadership and analytical abilities to produce results.

EXPERIENCE

October 2011 to May 2015 – Present CoverX/American Safety Insurance -Underwriting Assistant - Primary Casualty

Work up quotes for new and renewal business and bind invoices upon agent request.

Manage policy issuance for general liability lines of coverage

Process A/P, R/P and non-premium endorsements

Invoice and reconcile FARA Inspection reports on all policies

Excellent customer service with my assigned brokers

Crum & Forster Insurance Company

July 2007 - November 2010 Property/Inland Marine Underwriter Assistant

Responsible for accurate and timely policy issuance both manual and system generated (LP2 and CI/UPV)

Pre-Qualify new business by running CAT Modeling through RMS and ISO

Risk Meter and Marshall & Swift issue and mail policies

Setup files for new and renewal business and reinsurance deal worksheet

Process and documental quarterly adjustments, premium bearing and non-money endorsements and Setup custom invoices

July 2006 – January 2007 Operation Clerk

Assist underwriters in obtaining and reviewing underwriting information including D&B, loss history, MVR, and loss control reports

Process cancellation notices in the Oden Online System

Facilitate and organize internal filing system

Process and decline new business and renewal submissions

Assist in training new employees

Process cancellation and reinstatement notices

COMPUTER SKILLS Knowledge of systems: Outlook, Word, Excel, Genius, Toolbox, Rackley, ImageRight, Integration, Phoenix, Lotus Notes and varies types of phone systems

EDUCATION

C.L. Harper High School Atlanta, GA – Diploma, Georgia Medical Institute Atlanta, GA – Diploma, Certifications -

Business Writing and Grammar Skills, Completed Workers Compensation Coverage Pictorials

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