Customer Service Data Entry
Resume:
Salma Mandvi
Ontario CA *1761
Email: *********@*****.***
Highly motivated customer service representative with over 10 years of experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven and high pressure environments where every minute counts and acknowledge for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service deliver are maintained.
EXPERIENCE:
Customer Service, Data Entry,
SKILLS
Telephone Sales and Solution Selling
Proficient in MS Office, Excel and Access
Typing speed 60 wpm
Type 10 key Touch with a fast speed
EMPLOYMENT HISTORY
L/C Magnetics, Anaheim CA 92806
Conducted over 500 calls per week to promote resulting in a high rate of returns.
Developed on effective phone selling technique involving.
i)Listening carefully for key concerns of the customers.
ii)Representing the company in a positive light.
iii)Update and input all the information on the system
Assurant Group – Orange CA
Typed detailed insurance forms with a high rate of accuracy.
Answered 60 calls from angry customers regarding queries and guaranteed them to solve the issue as soon as possible.
Meet the deadline adapt and realized the nature of urgency try to reach the goal in the given time with accuracy and speed.
Received and attend all the important calls regarding the loan.
Paid close attention to accuracy especially with numbers, in clerical tasks such as sorting, filing and looking up information at Assurant Group.
Updated loan information records making sure that entry was clear and complete.
Used PC to update records at Assurant Group using word processing and accounting programs.
Copied and filed documents so that daily work done at Assurant Group was correctly documented and all files were complete.
Crocs Ware House
Working for Crocs Ware House since 1 year, my duties includes palletizing, picking the items from the correct locations using RF gun, meet the numbers the items I pick, packing and repacking the items, maintain the work area neat and clean, help the entire team to go the work flow smooth
Work History
Crocks Ware House (through Select Staffing Co) July 2014 till to date
Office Assistant/Data Entry Operator 2011 - 2013 L/C Magnetics
1139 N Kraemer Place, Anaheim
Reporting to Zakir Bhaijee, Phone 714-***-****
Insurance Processor/Data Entry Operator 2000 – 2011 Assurant Group
2677 N Main Street, Santa Ana CA 92705
Reporting to Kasey Rivera Phone: 714-***-****
References
References are available on request.
Contact this candidate