Customer Service Sales
Resume:
Veronica Ortiz
***********@*****.***
OBJECTIVE:
A dynamic and performance-driven administrative profession with robust organizational, customer service, and communication skills. Multidisciplinary industry expertise with the ability to motivate personnel and promote a team spirit.
Knowledge of strong communication
Administering support and development
Strong analytical skills
Proven track record of building leadership
Customer service skills
Efficient with Microsoft Office
EDUCATION:
Regan Sr. High, Houston, TX
M & M Word Processing, Houston, TX
EXPERIENCE:
The Newdell Company, Houston, TX November 2011- Present
Administrative Sales Assistant
Assisted sales group of 5 with order entry, purchase orders for inside and outside vendors along with documentation
Created customer purchase orders and created a filing process
Maintained sales spreadsheets
Assisted sales managers with day to day department needs
Responsible for sending documents to Central America, South America, and Mexico; i.e. commercial invoice, documents, and material test reports
Handled customer accounts by maintaining the tracking status
Oversaw the customer return process and distributed work to employees accordingly to complete the process
Responsible for creating credit memos and processing credit cards on a daily basis
Created spreadsheets for annual and quarterly sales production for the end of the month
Airteam, LTD., Houston, TX April 2010-November 2011
Service Administrator
Screened calls and directed visitors to appropriate areas to meet with staff
Maintained service data in Microsoft Access on a daily basis
Tracked office supplies to ensure proper inventory
Multitasked with other departments with filing and work orders
Maintained a computer filing system to store, retrieve, update and delete documents for service technicians
R. Light Service Company, Houston, TX
Receptionist November 2008-January 2010
Greeted clients, screened calls and referring inquires
Maintained safe and clean reception area by complying with procedures
Received mail and sorted to according destination
Invoice Construction and Service invoices in Quick Books data base
Responsible for assigning PO numbers to match packing slips with invoices
Kept track of all faxes coming in as well as maintaining a filing system
Maintained all of the office and kitchen supplies
Maintains telecommunication system and postage meter
Scheduling and request City Inspections
Cummins-Allison Corp., Houston, TX
Service Administrator May 2006 – April 2007
Maintained the inventory of the goods and services
Answer multi-lines and dispatch messages throughout the day
Updated and maintained online documentation to meet quality objective for ACT database
Assist with AR collections weekly
Maintained the department records of supplies to ensure proper inventory
Prepare documents, Xerox and Scan all service orders on daily basis
Assisted Service Manager with the day to day department activities
SKILLS: Microsoft Outlook, Excel, PowerPoint, Word; Ricoh High Production Printers/Copiers; Quick Books, Enterprise Resource Planning Software (ERP)
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