Rene Jaime

***** ********* ***** • Katy, TX *****

Cell 832-***-**** • acqvnl@r.postjobfree.com

PROFILE

Accomplished, service oriented professional with excellent customer and vendor relationship, extensive experience in technical support and troubleshooting, system maintenance and repair, customer training coordination, component Failure Analysis, hardware/software installations/modifications of production equipment and circuit board firmware upgrades. Valid passport and an excellent driving record, available for Domestic US and International travel.

KEY STRENGTHS

• Customer Service and Support • Root Cause Analysis

• Preventative Maintenance: clean, lubricate or adjust parts • Training and Mentoring

TECHNICAL EXPERIENCE

• Operating Systems: Linux, UNIX, Solaris, Windows, DOS. Completed Sun Microsystems: Solaris

Essentials for System Maintainers Course.

• Software Applications: Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat 11. Completed CompUSA training on Word, Access and Excel.

• Laboratory Test Equipment: Tektronix Oscilloscope model 2465, Fluke, Agilent and Hewlett Packard Digital Multimeter, Simpson Analog Multimeter, Logic Analyzers, Power drills, Wire Wrap Tools, Weller Soldering and De-soldering Stations.

CAREER ACHIEVEMENTS

• Developed board tracking database and implemented plan to reduce failures by 30%.

• Successfully developed troubleshooting procedure for SMSC Corporation’s technicians with strong attention to detail and improved system support service by 20%.

• Conducted informal on-site training to customer technicians, operators and engineers in all aspects of test systems operation, setup, preventative maintenance, repair, and troubleshooting to ensure optimum production performance resulting in more efficient equipment operations, enhanced safety awareness and reduce machine breakdowns and product rejects.

• Diagnosed and resolved problems of analog and digital electronic circuits down to component level in support of test production and demonstrated ability to multitask several projects concurrently.

• Utilized computer systems to manage and prioritize repair and maintenance activity for improving customer equipment productivity.

PROFESSIONAL EXPERIENCE

Field Service Engineer

LTX Credence Corporation • Stafford, TX • Hauppauge, NY • 2000-2015

Provided on-site technical support in maintaining and resolving Linux and Solaris base Automated Test Equipment efficiently resulting with increased satisfaction of both management and customer.

• Established and maintain effective customer relationships. Attained a high level of customer satisfaction and improvement of machine process reliability and production up-time.

• Execute diagnostic troubleshooting, mechanical and pneumatic repairs, preventive maintenance, system and electronic calibrations, upgrade modifications, and installations on Test Solutions systems, Workstations, UPS, networking systems at customers’ location with minimal supervision.

• Perform installations of new test system software and board firmware upgrades, which enabled the customer to increase efficiency and to improve their productivity.

• Generate on-site installation documentation including site surveys, schedules and acceptance test.

• Construct accurate and timely service reports associated with servicing equipment, installations, calibrations, inspections, and problem resolution to customers’ issues.

• Provided 24 X 7 on-call technical assistance in a positive, proactive and timely manner via email and telephone support.

• Improved first pass yields, hardware performance optimization and defect reduction by monitoring data and analyzing failed systems utilizing Statistical Process Control.

• Escalated unresolved customer related issues, operating system errors and diagnostic escape test issues to Management and Technical Support Team.

• Manage hardware inventory control on spare parts, ensured items are immediately available for uninterrupted production testing.

Test Engineering Technician

Xetel Corporation • Austin, TX • 1999-2000

Responsible for supporting the test engineering team with hardware and software checkout to include assembly, fabrication, testing, troubleshooting and repair of prototype designs and test equipment.

• Conduct engineering evaluation test on laboratory test fixtures and assembled prototype-build systems and upgrades to correct potential problems and to improve reliability and efficiency of operation and provide feedback to Test Engineers.

• Maintained, repaired and performed periodic preventative maintenance and calibrations to improve reliability and efficiency of test operation on Functional Test systems, Gen Rad In-Circuit Test Stations, Workstations, Uninterrupted Power Systems and network systems.

Equipment Maintenance Technician

Hitachi Semiconductor America Inc. • Irving, TX • 1996-1998

Performed electrical and mechanical troubleshooting to determine problems in non-functioning Automatic Test Equipment, robotic systems, pick and place machinery and electromechanical equipment such as servo motors, relays, solenoids used in manufacturing semiconductor devices.

• Maintained Advantest Memory Testers/Dynamic Test Handler, Seiko Epson Robot Handler, 24VDC Uninterrupted Power Systems, Hitachi and Fujita Static/Dynamic Burn-In Systems.

Computer Technician

IBM Corporation • Austin, TX • 1987-1996

Conducted circuit and component Failure Analysis to identify and drive resolutions on microprocessor and memory board assemblies used in IBM PS2 systems and RISC 6000 Advanced Workstations.

• Performed preventative and corrective maintenance and safety inspections on Hewlett Packard In-Circuit Test Station and IBM PC Board Test Fixtures. Maintenance included running diagnostic software test and dismantling hardware for parts replacement. Repairs included soldering, wire wrapping and mechanical assembly. Demonstrated excellent soldering skills in SMT and PTH.

• Maintained Personal Computers and Workstations to include software installations, upgrades, and booting and configuration control. Serviced and repaired system boards, microprocessors, memory boards, peripheral devices and network issues.

EDUCATION

Austin Community College, Austin, TX

Associate of Applied Science Degree

Electronics Technology

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