Customer Service Quality Assurance
Resume:
Roza Hassen
**** ******** **, ***** ****, TX ****9
Cellphone: 281-***-**** Email: ***********@*****.***
contract
PROFILE:
Energetic and career-minded individual with an academic recorded that reflects responsibility. Offering discipline work habits, a high level initiative, team player who easily establishes confidence and trust. Computer skill included Microsoft Word, Excel, Access, and Power Point.
SKILL:
• In Person Assister
• Quality Assurance (QA)
• Clinical Data Analysis
• Trained Release of Information (ROI)
• Trained Epic System
• Coding Inpatient/ Outpatients
• Data Entry
• Chart Status, Tracking, Assembly, and Checked In/Out
• HIPAA Regulations
• Medical Terminology, Pharmacology, Anatomy and Physiology
• Word Process, Excel, Access, and PowerPoint
• Customer Service
Navigator
9/2014 - SRA Internstional Inc.
Houston south Enrollment Assister Center 6550 Mapleridge St. Houston TX 77081 832-***-****)
• Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
• Provide consumers with unmatched customer service.
• Provide all services in a manner that is culturally and linguistically sensitive to meet the consumer’s needs.
• Assist with outreach events to promote the Enrollment Assistance Center (EAC) as needed.
• Work in the EAC/co-location satellites and travel to special enrollment events.
• Deliver general education about the Affordable Care Act and Healthcare Exchange.
•Comply with federal privacy laws and regulations in regards to personal identifiable information (PII).
• Assist consumers through the application process, eligibility determinations, and plan selection.
• Refer consumers with appeals, grievances, and complaints to the appropriate agency.
• Comply with SRA’s Standard Operating Procedures (SOP).
• Accurately record required data in QMART.
• Answer Incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned
EXPERIENCES:
PRACTICUMS – IV
05/2013 – 06/2013 Lyndon B. Johnson (LBJ), Houston, TX 77026 Health Information Department – Preceptor; Obea Harris, RHIA 713-***-****
5656 Kelley st.
• Quality Assessment (QA)
• Clinical Data Analysis
• Trained on Epic System
• Trained on Release Of Information
• Scanned chart, checked In/Out chart,
• TDO, Created New chart
• Copied Chart for Audit
• Mailed Letter, Faxed Document
• Attended Leadership meeting, DNV meeting, and IT meeting
• Tour of the EM department, Cancer Registry department, Trauma Registry department
PRACTICUMS – III
01/2012 to 05/2012 Michael E. DeBakey VA Medical Center, Houston, TX 77030
Health Information Department – Preceptor; Stephanie Hayes, RHIA 713-***-**** Ext. 4887
2002 Holcomb
• Research clinical diagnoses and assigned ICD-9-CM codes
• Coding Inpatient/Outpatient training
• Tour of the pharmacy department.
PRACTICUMS – II
08/2011 to 12/2011 Lyndon B. Johnson (LBJ), Houston, TX 77026
Health Information Department – Preceptor; Obea Harris, RHIA
• Quality Assurance (QA),
• Clinical Data Analysis
• Trained Release of Information (ROI),
• Trained Epic System
• Scanned Chart,
• TDO, Filed Chart,
• Checked In/Out Chart
• Created New Chart
• Arranged Loose Sheet
PRACTICUMS – I
01/2011 to 05/2011 Memorial Hermann-Centralized Scanning, Houston, TX 77020
Health Information Department – Preceptor; Lisa Coleman, RHIA
7108 old Katy rd.
• Excel, and Database
• Prepped Patient Charts
• Filled Charts
• Data Entry
• Matched patient medical record number on computer
• Handle medical information, and maintained imaged paper records
EDUCATION:
01/2011 to 5/2013 Coleman College for Health Sciences (Houston Community College Systems), Houston, TX 77030
Associate in Applied Science Degree May 18, 2013
• Health Information Technology
o Health Record Analysis - Certificate
o Health Record Coding - Certificate
PROFESSIONAL TRAINING:
Medical Terminology, Pharmacology, Path Physiology, Advanced Coding and Reimbursement, Supervision and Management, Anatomy and Physiology I & II, Computer An Application I & II, Computers in Healthcare, Health Statistic, Quality Assurance, Database, and ICD-9-CM
ADDTIONAL WORK EXPERIENCE:
February 2007 to February 2008 H. Harloquin Houston, TX 77056
Sales Person Organized all merchandises, Answered incoming calls, Trained the new employees, Packed merchandises for shipment, Filed out daily sales on computer, and Opened and closed the store
PERSONAL/ PROFESSIONAL REFERENCE
Provided upon request
Contact this candidate