Manager Maintenance

Resume

Shankar.M

Email : **********@*****.***

Mobile : +91-998*******

Professional Experience:

CICS system programmer (Account SME – Americas Pool)

IBM India Pvt Ltd, Bangalore (Jan 2010 - Present)

Responsibilities:

Performing resource definitions on online and offline CICS systems.

Implementation of CICSplex set up and its maintenance.

24x7 Oncall Support for CICS systems and supported ISVs.

Applied Knowledge of SMP/E process.

Implementation and maintenance of CICS subsystem connectivity to other CICS regions and external subsystems.

Maintenance and definition of CICS webservices.

Creation and Customization of CICS regions.

Prepare for and lead audits for various clients.

CICS installation and customization through GSD as well as SMP/E

Maintenance of CICS associated ISV products and tool

Setting up connectivity of CICS regions for communication to external servers.

Problem determination and elimination by constructive deduction of possibilities.

Monitoring of CICS system health using OMEGAMON.

Attend Change and Incident management meetings with client for IBM.

Performing Disaster recovery exercise on quarterly basis for IBM clients

Performing health check of CICS systems on quarterly basis for IBM clients

Performing Load test on CICS systems to evaluate performance and propagate the results to analyze the system upgrade requirements for clients depending on expected volume of work in the future.

Supporting CICS for maintenance, upgrade and deployment of associated and/or dependent products.

Proposing service improvement and defect prevention plans to customer based on continuous analysis of system behavior.

Reduction of incoming work by deployment of automation and innovative technical solutions for the customer.

Project planning and man power estimate calculation.

Perform Upgrade of CICS environment to ensure compliance with supported versions of software.

Perform preventive and reactive maintenance apply for CICS product and its supported ISV products.

Guided and tutored junior system programmers for skill enablement

Managed account level activities as Account SME for more than one clients.

Transition of account from and to IBM India.

Reverse transition from IBM India to external company.

Technical resource management for accounts.

Process streamlining and efficient man power utilization responsibilities.

IT analyst – Jul 2007 to Jan 2010

Tata Consultancy Services, Chennai

Role & Responsibilities:

Production DB2 & CICS & MQ Administrator – Team lead

Maintaining around 240 production databases and 500 CICS regions

Solving all production Db2 & CICS problems & installations

Involved in major activities Z/OS, BC Rehearsals, Monthly Release Activities and Year End Activities

Administration and Handling of CICSPLEX SM

Expert opining for critical installations.

MQ Problem Diagnosis and Resolution

Install and customize related software (CICS and MQ Series)

Familiar Products & Tools

CA DADS plus

IBM Omegamon for CICS

IBM Omegamon for MVS

Compuware Abend Aid

Compuware Xpeditor

GXS Expedite

IBM Websphere Data Interchange (WDI)

BMC Superoptimizer

IBM Fault Analyzer

Dumpmaster

IBM DEBUG tool

TMON for CICS

Other tools include RMF,SDSF, SPUFI,QMF, Archival tools like SAVERS, Tivoli output manager, etc.

Mainframe System Programming Skills Profile

Trained on z/OS v 1.9 and above.

Fundamentals of z/OS

z/OS subsystems and Components

IBM MVS utilities

JES2 concepts

Basics of PARMLIB and PROCLIB

SMP/E Concepts

IPL Process and flow

Security Basics of RACF/ACF2

Basics of RMF,FTP, SDSF,MVS omegamon, IPCS, QMF,SPUFI etc.

Trained on CICS System Programming (level 2)

Navigation within CICS region and common CICS transactions

CICS startup types and SIT options

CICS utilities and datasets

Resource definition online and batch.

Cloning of CICS regions

MRO and Inter-region communication configurations

CICS transaction abends and analysis

Trained on Advanced system programming skills for CICS (level 3)

Implementing RACF Security for CICS/ESA and CICS/TS

CICS V4.1 CICSPlex System Manager Introduction

CICS Transaction Server for z/OS Planning for Recovery

Effective RACF Administration

z/OS Facilities

z/OS VSAM and Access Method Services

Understanding MVS System Components PROCLIB PARMLIB APF Linklist and LPA

Understanding CICS System Generation and MVS Libraries

CICS - Understanding Language Environment and Compilers

IBM Tivoli OMEGAMON II for CICS Basics

IBM Mainframe Communications Concepts

CICS explorer

Trained on Advanced system programming skills for CICS (level 4)

CICS TS Structure and Debugging

z/OS REXX Programming Workshop

SMP/E for z/OS Workshop

TCP/IP Basic Implementation for z/OS

CICS Networking and LOGON Considerations

Threadsafe Considerations in CICS

Service Oriented Architecture

Introduction to OS/390 UNIX

CLISTS Introduction

System Managed Storage (SMS) and Migration Considerations for CICS

CICS Transaction Gateway for z/OS Version 6.1

CICS Performance Analyzer

CICSVR Usage Guide

Configuring CICSPlex SM for WLM RTA BAS and MON considerations

Certifications:

CICS L4 Certification with IBM (2 years)

DB2 9 Fundamentals

ITIL Foundation v3

Microsoft Certified Professional (MCP)

Academic Qualifications:

Course : MBA

Institution : National Institute of Business Management

Year of Pass : Pursuing

Course : Diploma in Electronics

Institution : VLB Janakiammal Polytechnic

Address for Communication:

Present Address

M.Shankar

No 302 Block A, Third Floor, Royal Fountain Square,

Near DRDO Phase 2, Kaggadaspura(PO),

CV Raman Nagar,

Bangalore – 560093

Permanent Address

3/43 Mahakalliamman Kovil Street

Perur Chettipalayam

Perur

Coimbatore - 641010

Contact this candidate