Customer Service Representative

La'Cretia Moore

Qualified housekeeper and customer service representative offering more than 10

years of experience and professinalism in the hospitality industry. Las Vegas, NV

****************@*****.*** - 702-***-****

To obtain a position as a housekeeper or customer service representative. Authorized to work in the US for any employer

WORK EXPERIENCE

Veteran's Service Assistant Customer Service Representative US Vets - Las Vegas, NV - January 2015 to June 2015 89101

Responsibilities include, assist in delivery of basic services such as food, shelter and hygiene to homeless U.S veterans housed and serviced at facility. Job duties included assisting in delivery/handling mail, daily client services and functions such as transportation to DMV, VA hospital, dentist appointments etc. Also to assist clients to maximize quality of life by promoting a harmonious living environment. Assist outreach in move in & move outs by cleaning clients rooms including stripping the bed of soiled linen, mopping floors, removing debris as well as managing clients housed at facility on their personal hygiene and clean teaching clean living practices to ensure safe living conditions. Job duties also included de-escalating any verbal or physical altercations at the facility, including reporting such incidents to Lead Veteran Assistant and Veteran Service Coordinator and the police. Responsible for implementing and taking necessary actions to ensure fluidity of services, conveys needs to Lead Veteran Coordinator to maintain supply inventory for department and clients. As a VSA/CSR I was also responsible for meal coordination and preparation. I also performed UA/BA testing to promote a sober environment.

Nutritional Coach

Banner Catering - Scottsdale, AZ - August 2013 to June 2014 85260

Responsibilities included general nutrition education, menu preparation, meal preparation, meal set up and service for 150-300 youths per day. Cleaning and trash removal. I also provided necessary wellness coaching to reduce or eliminate high-risk eating behaviors. Encourage healthy eating habits that are conducive to a higher quality of life. Responsible for supporting operational aspects of the division to meet the school boards health requirements and satisfaction. Develop and distribute health education materials for students. Room Attendant

Hospitality Staffing for Eldorado Suites and Four Seasons - Phoenix, AZ - June 2011 to July 2013 85016 Scottsdale, AZ 85251

Responsibilities included cleaning and prepping 12-20 hotel rooms per shift, laundry service, attention to detail, room inspections, lifting up to 50lbs, Retrieve dirty linens, normally unsorted, from hotel rooms. Sort and count articles to verify quantities on laundry lists. Separate linens by type (sheets, towels, blankets, etc.). Pre-treat stains. Soak contaminated articles in neutralizer solution in vat to precondition articles for washing. Place dirty linens in washer and ensure proper setting for wash cycle. Fold and stack clean, dry linens in designated place on linen carts. Remove and properly dispose of damaged fabrics. Comply with all safety and security policies. Provide superior customer service in accordance with company standards. Operate office machinery

(i.e., computer, copy machine, fax machine). Perform other duties as assigned such as cleaning windows, high and low dusting.

Personal Chef/Housekeeper

The Perfect Wife Staffing for Ritz Carlton and Hotel St. Regis - Detroit, MI - December 2003 to May 2012 Phoenix, AZ Scottsdale, AZ

Responsibilities included all aspects of being a housekeeper including some janitorial services such as stripping and scrubbing floors implementing special wood cleaning techniques to maintain floors and wood paneling. Chef services included menu planning, meal preparation for everyday meals and holidays, special diets including juicing and calorie counted meals. Duties also included laundry service, organizing of homes and some personal assisting.

Bar Manager

Pandora's Boxx - Detroit, MI - November 2007 to December 2009 48212

Responsibilities included, inventory, managing bartenders, servers, and security, accounting for financial transactions, ordering bar supplies, event planning and event managing, promotions, and booking guest for events. Recruiting, training and motivating staff keeping up to date with licensing legislation and taking legal responsibility for the premises. Ensuring beer, wine and spirits are kept in good condition. Enforcing health and safety rules. Managing kitchen staff and dealing with difficult customers. Direct Support Staff

Turning Point - Decatur, GA - June 2005 to November 2007 30032

Responsibilities included providing direct support services to female adolescents residing in a group home setting, daily logging and charting, monitoring the residents behavior and adherence to the house rules, documenting and reporting incidents to management team, meal preparation, coordinating learning activities, assisting with life skills, room inspections, drug testing, coordinating with school staff, coordinating outings for the residents, and coordinating mental health providers. EDUCATION

High School Diploma in Cosmetology Certificate of Completion College of Southern Nevada - Detroit, MI

July 2014 to Present

OSHA 30 Hour General Outreach in Safety and health training osha.com - online current student

2015 to 2015

Technical High School

August 1992 to June 1996

SKILLS

Communication, multi-tasking, following directions, prioritizing, organization, technical and interpersonal skills, problem solver and dependable. Strong leadership qualities, computer proficient, detail oriented, skilled at working cooperatively as well as independently. (10 years)

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