Customer Service Data Entry

Christina Baptista

San Jose, CA

*********************@*****.*** - 408-***-****

WORK EXPERIENCE

Seasonal-Night Stock Team Member

Toy's R Us - San Jose, CA - November 2014 to January 2015 Responsibilities

Unloaded merchandise from truck, stocked store shelves, Fixed and arranged store shelves accordingly, operated machine in back to break down cardboard, loaded and unloaded u-boats, made and fixed price changes for merchandise on store floor, and did floor displays. Also helped with customer service and cash register.

Accomplishments

Helped get work done efficiently, learned to operate machine for cardboard, learned all duties for stocking shelves, loading and unloading, price changes, and cash registers. Also helped customers find things they were looking for.

Skills Used

Work quickly and efficiently in a timely matter, organizing shelves, loading and unloading u-boats, and price changes, use of computers to look up stock available, put things on lay away, and to order merchandise for customers. Also operate e-mail for work.

Seasonal-MJMTeam Member

Kohl's - San Jose, CA - November 2014 to January 2015 Responsibilities

Helped with customer service, did cash register, did recovery clean-up for different departments. Cleaned fitting rooms, helped with stocking, z-rails, u-boats, fixing store displays, and phones. Mainly worked in men's, junior's, miss' s, accessorie's, and linen's departments. Also helped with department display's. Accomplishments

Worked quickly and efficiently.

Skills Used

Customer service and recovery.

Facility Manager

ARH Mariposa - San Jose, CA - February 2002 to April 2009 Responsibilities

Facilitate grounds, computer data entry, answer multi-phone lines, assist customers as needed, assist in emergency situations, intakes, discharges, med count, make meds available to clients, van driver, and provide daily legal documentation reports.

Accomplishments

Made things relatively nice for the clients stay, teamwork, and great customer service. Also provided daily verbal and written reports for staff meetings to let other workers know what was going on and what was needed. Skills Used

Took courses and trainings needed for my job, as well as ones that helped it. I got lots of certificates of completion, and CPR & first- aid certified. Often coarses were held at San Jose city college. Cashier Receptionist

Anderson Honda - Palo Alto, CA - February 2001 to April 2002 Responsibilities

Cashier, invoices, data entry, filing, close and balance register. Accomplishments

Great customer service, and multitask skills.

Skills Used

Customer service, multitask, quick and accurate tactics. Senior Sales Associate

Montgomery Wards - San Jose, CA - April 1994 to June 1998 Responsibilities

Cashier, answer multiphone lines, stock, price merchandise, inventory, customer service, clean up, and close. Accomplishments

I became senior sales associate, got a four year pen, and became responsible for 500 dollar bank for mens dep.

Skills Used

Customer service, loss prevention, multitask, work with others in a timely matter, and floor displays. EDUCATION

Certified in phlebotomy

Institute of Medical Education - San Jose, CA

2010 to 2010

High school diploma in general

Mt. Pleasant - San Jose, CA

1996 to 1998

General arts

Evergreen Valley College - San Jose, CA

2001

SKILLS

Computer data entry, art, and great communication skills. AWARDS

Good Work, and Assisting a Customer With Good Help July 1997

Received a gold pendant and a good written report for assisting a customer with good direction and help, Received a four year pendant for four years of good work and effort. PC Fundamentals 2000 for UniCare

April 2004

Successfully completed computer training course

2003 Confidentiality and 42CFR

November 2003

Attended 2.0 hour workshop on an individuals confidentiality rights for SCVHHS DADS Learning Institute. DADS Adult Managed Care System

November 2003

Attended 3.0 hour workshop for orientation to DADS Adult Managed Care system by SCVHHS DADS Learning Institute.

Psychopharmacology Update 2004

February 2004

Attended 3.0 hour workshop on Psychopharmacology Update 2004 by SCVHHS DADS Learning Institute. Taming the Tiger:A Model for Restoring Calm with Out-of-Control Individuals May 2004

Attended 3.0 hour workshop for Restoring Calm Out-of-Control Individuals by SCVHHS DADS Learning Institute.

Certificate for Training on Sexual Harassment

December 2004

Attended 4 hour Training by Pablo Garcia of Labor Works. Stress Management for Woman Certificate

February 2005

Attended seminar by IACET for 0.6 continuing education units. Santa Clara Valley Health& Hospital DADS

June 2005

Successfully completed all required proficiency test for SCVHHS DADS. CERTIFICATIONS

Internal Certification

June 2005 to Present

Achieved by SCVHHS DADS.

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