Customer Service Representative

Saurabh Chhabra E-mail :**************.**@*****.***

*** ******** ******** **, ******* Mobile :403-***-****

Career Objective

To secure a challenging position in an organization where I can utilize my customer services and management for overall growth of organization.

Key Skills

Excellent marketing abilities and selling skills.

Strong quality consciousness

Accounting and record keeping abilities

Superior customer servicing skills

Strong ability to convince, explain, make suggestions to customers

Brilliant innovation skills and presentation techniques

Designed and implemented Sales strategy, techniques and procedures for direct sales.

Attended customer complaints & issues & ensuring quick resolution so as to avoid escalations.

Excellent computer knowledge.

Work Experience

Designation: Customer Service Representative

Organization: Perfect Mobiles and Telecom (INDIA)

Duration: April 2011 - 2015.

Responsibilities:

Manage the everyday functions of the mobile store

Place purchase orders for mobiles

Greet the customers politely and present extend a friendly and helpful attitude. Respond to the customer enquiries and resolve them satisfactorily.

Maintain accurate and updated records.

Tickets monitoring and resolving technical support to customers.

Educational Qualifications

Graduate from Lovely Professional University 2011,Punjab,India.

Extra Abilities

Excellent team player.

Can strive hard for any task given to me.

Good communication skills.

Good problem solving skills.

Adapt to ever changing environment.

Obsessive about learning.

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