Desktop Support Active Directory

Theodore Moore

Campbell CA, *****

408-***-****

***********@*****.***

Certifications:

CCNA –

CCENT -

MCSA -

MCTS -

MCITP -

MCP

Technical Skills: (Routers/Switches) (TCP/IP) (Active Directory) (Group policies) (Remedy ticketing system) (Service Now) (System Performance Monitoring) (Cisco Voip) (ShoreTelVOIP)(Windows XP To Windows 7 Migration) (VPN) (Microsoft Exchange) (VMWare/VSphere) (Microsoft Windows XP/Vista/7) (Microsoft Windows Server 2008 R2/2012) (Microsoft Office 2010/2013/365) (SCCM Imaging/ghost)(Android OS) (SonicWALL) (MAC) (Symantec Backup Exec 2012) (Axcient) (Consulting) (Cisco Switches –Catalyst 3550) (Cisco Routers-2621xm) (Cisco ASA 5505 Firewall) (Vlan) (Trunking) (Subnetting) (Switching and Routing)

Work Experience:

08/14 – Present Computer Networking Solutions, San Jose, CA – Contract

Network Field Consultant

Provided Mac support

Deployed/Configured Cisco Voip phones

Deployed Wap’s in a cluster configuration

Deployed and configured watchguard/sonicwall firewalls. Configured policies such as Nat,port policies. Configured content filtering. Secured internal networks.

Design and implement networks for clients

Administered Axcient Backup Appliances for clients

Provided Server Support

Virtualized servers using Vsphere on ESXI 5.5

Troubleshooting Dns/Exchange 2010 issues

Racking and stacking switches and routers

Implemented Cisco Voip System

02/14 – 01/15 Fehl Safe Solutions, San Jose, CA – Contract

Network Administrator

Administered Dell SonicWALL NSA 3600 with wireless access points in a cluster configuration

Implemented Cisco catalyst 3500 switches/ Administered Cisco ASA 5505

Provide server support on Windows server 2012/2008 R2/2003

Provide desktop support on Windows 8.1/7/Vista/XP/OSX

Administered Symantec Backup Exec 2012

Provided Mac support

Implemented Dell PowerEdge Fileserver Running Windows Server 2008 R2

Provide Remote Network Support For clients

Administered Active directory and Exchange

08/13 – 01/14 Sutter Health, San Francisco, CA - Contract Position

Windows 7 Deployment Tech

Migrating users from Win XP to Win 7 in a hospital environment for 3,000 users

Backing up and restoring users data with the USMT tool

Providing desktop support for Windows 7/Xp

Organizing computer accounts in A/D into proper O/U’s To obtain group policies

11/12 – 08/13 Lockheed Martin, Sunnyvale, CA – Contract Position

Desktop Support Technician II

Provided desktop support for 3,000 users including executive members

Windows XP to Windows 7 Migration

Backed up data and Reimaged machines using SCCM

Created multi-boot tools USB for the desktop support team

Troubleshot problems which include Network/Symantec encryption/printer/windows issues

Documented Tickets with Remedy ticketing system

Read Event Viewer Logs in order to find solutions to System Issues

02/12 – 06/12 AACI, San Jose, CA - Contract Position

Junior System Administrator

Implemented a terminal server environment using vSphere

Provided desktop support for 200 employees including executives

Configured Switches

Administered AD/Exchange

Implemented Group Polices

Created new security groups in active directory

01/11– 02/12 OCZ Technology, San Jose, CA – Full Time Position

Desktop Support

Provided desktop support for 200 users which included windows/network/printer issues

Windows XP/ Windows 7 Environment

Deployed desktops and laptops

Built Windows images

Configured VPN access for users

Managed user accounts on active directory

Installed/configured routers and switches

11/06 – 08/09 UPS Store, Santa Clara, CA – Full Time Position

IT Administrator

Configured printer and file sharing over a LAN

Implemented Sonicwall firewalls

Provided Desktop support for chain of ups stores

Set up VPN access

Set up Printers

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