Active Directory Engineer
Resume:
Nicholas D’Angelo
****.*******@****.***
SKILLS:
Management Experience
Active Directory admin support & design
Team Lead Experience
Microsoft Lync
Project Management
Some UNIX admin
Strong Microsoft Active Directory, GPO’s
Anti-virus corporate administration
Strong Microsoft Client / Server admin & support
Network Support
Microsoft Exchange day to day admin & support
Strong Customer Service
Symantec E-Vault – e-mail and file system
Excellent Communication Skills
Strong Level 3 support & troubleshooting
Excellent Documentation (Technical)
Scripting – PowerShell, KIX, Batch
IIS, SQL experience
VMWare – ESX, vSphere
Deploy server and workstation OS
RightFax Electronic Fax Expert
TCP/IP Network Protocol
SharePoint admin & support
Microsoft Unified Messaging
EXPERIENCE:
EmblemHealth Services, New York, NY (April 2008 – Present)
Senior Systems Engineer
Currently supporting all 3rd level administration, management and incidents as the senior systems engineer of Active Directory. Managing group policies, logon scripts, patch management, and antivirus. Work closely with related teams for seamless support of applications and networking for continuity working with storage and back-up teams. Manage our virtual server environment on VMWare, ESX. Previously worked with MS Exchange 2010, Unified Messaging, Instant Messaging (Lync), SharePoint, Symantec Enterprise Vault as well as the lead engineer for the electronic fax environment using RightFax 9.4. The environment consists of the datacenter and DR locations. Was directly involved with Exchange migration with vendor including eradication of .pst files which were migrated to the enterprise vault for legal and compliance. Also, monitor and manage trouble ticket queue ensuring SLA’s are met on a timely basis.
Major accomplishment to date was during the post hurricane disaster recovery ensuring all systems were up and running with little to no down time, which was successful. Recommendations that were put in place are still in effect today.
Dewey, LeBoeuf, LLP, New York, NY (February 2008 April 2008)
Server Integration Consultant
Senior server consultant on short term contract for the merger between Dewey Ballantine LLP and LeBoeuf, Lamb, Greene & MacRae LLP, two of the world's largest law firms.
Created multiple types of Windows 2003 Enterprise server builds in standalone and clustered modes. Performed various types of RAID configurations (1, 5, 10), optimization of the servers based on application, file/print, or AD Migration.
Trained junior network and datacenter engineers on procedures
Edison Schools, Inc., New York, NY (November 2004 February 2008)
Lead Microsoft Windows Systems Engineer
Promoted to Lead Microsoft Windows Systems Engineer of the Windows Infrastructure Team and have ownership and responsibility for the Global Corporate Windows server environment including and not limited to Active Directory, Group Policies, Design, FRS, DNS, DHCP, Patch Management, Anti Virus, and Logon Scripts for over 80 locations across North America consisting of over 250 servers. Assisted management with cutting costs on physical hardware purchases. Including data center savings in space and related costs by implementing IBM Blade Center solution with SAN connected VMWare to consolidate Windows as well as decommission legacy hardware. Currently, responsible for the design and maintenance of Global Corporate Active Directory
Migration of resources to Active Directory from legacy systems. Involved in planning and implementing the Exchange 2007 implementation project. Other main responsibilities included ownership of standard company desktop and server images as well as Symantec AV for the Enterprise. Responsible for selecting and specifying server and desktop hardware for company standards. Also tested Windows Vista and image creation process.Major accomplishment to date was repairing and re-designing the severely crippled Windows 2000 Enterprise.
Microsoft Windows Systems Administrator
Systems Administration responsible for daily support of over 250 servers including over 100 domain controllers across 100 sites in North America. Building Windows 2000 Enterprise servers for production environment. Building and designing desktop environment images. Writing automated scripts for build process and responsible for documentation of build process. Hardware platforms include IBM eSeries and xSeries servers. Support, manage and design Active Directory Services as well. Saved overall support costs and Helpdesk calls by repairing a severely malfunctioning Active Directory environment.
AXA Financial, New York, NY (August 2004 November 2004)
Microsoft Windows Server Consultant
Short term assignment building Windows 2000 / 2003 Enterprise servers for production environment. Building Windows servers on VMWare sessions, standalone servers and IBM BladeCenter servers. Including writing automated scripts for build process and responsible for documentation for build process. Hardware platforms include IBM eSeries and xSeries servers, IBM Blade Center servers and VMware.
JP Morgan Chase, New York, NY (May 2003 August 2004)
IT Systems Consultant
Systems Administration and Management on a Lab Client/Server team. Performing level 3 support of NT / 2000 enterprise network, including servers and workstations, building custom NT server and NT/XP workstation images, deploying applications remotely, maintaining servers in an enterprise domain, NT systems administration, network, LAN, WAN administration. Support and administering current Active Directory environment including support group policies for Win2000/2003/XP environment. Deploying JPMC OneDesk servers and Win XP workstations (via Ghost) in Integration/UAT test lab environment to ready deployment into production. Also, supporting, building, and troubleshooting Win XP desktop systems via automated builds. Managing, supporting and deploying Win XP security patches including anti-virus signatures. Current environment in currently in progress of migrating to a Win 2000/2003 server I Win XP desktop environment. Application support on WinXPincluding batch/shell scripting. Server support on Win2000 builds via Ghost with batch/shell scripting. Server hardware included Dell 6500 series and IBM a and x Series servers.
NT / 2000 Server installs and configuration in an Enterprise NT domain.
NT / 2000 / XP installs and configuration.
Unix (NCR) server support
Maintained and developed documentation for setup, configuration and procedures
Security patch / anti-virus signature administration.
NT Policies Active Directory l Group Policies support
Reduced manual tasks through automated scripts.
NT/2000 and Network Administration
Vigilance IT Tech, Fishkill, NY (May 2002 May 2003)
Independent Consultant, Trainer
Was on staff as a consultant and instructor. Teaching Microsoft MCSE prep courses as well as consulting, implementing, administering the company's NT/200C1 server infrastructure including MS Exchange Administration.Created Win XP desktop images and Win 2000 server images for classroom instruction. Also administered the LAN as well as AD for classroom labs. Created course outlines and syllabus.
IBM Corporation, Poughkeepsie, NY (June 1998 June 2002)
Systems Management Professional, Technical Team Lead, Help Desk Analyst
Worked in Systems Administration and Management on a Lab / Server team for an external account. Was responsible for level 3 support of NT I 2000 enterprise network, including servers and workstations, building custom NT server and workstation images, maintaining logon scripts, deploying applications remotely, maintaining servers in an enterprise domain, NT systems administration, network, LAN, WAN administration. Performed CITRIX /WinFrame / MetaFrame administration for Lab team including installing applications for remote access. Specifically responsible for installing and maintaining back-up software on Citrix server for remote support. Was also engaged in transformation from NT to 2000 (workstation and server (Active Directory, Group Policy Objects)as well as developing Windows XP workstation image. Specialized in backup and recovery with Veritas Backup Exec (7.3, 8.5,8.6) on NT 4 and 2000 including deploying the application, remote agents and related hardware. Was responsible for the backup of over 100 servers across North America. Was responsible for all severity 1 issues across North America.
NT / 2000 Server installs and configuration in an Enterprise NT domain
Expert in tape backup and recovery
Worked with clustering as part of disaster recovery team.
Maintained and developed documentation for setup, configuration and procedures for servers
NT Policies Active Directory / Group Policies support
Reduced manual tasks through automated scripts.
Assisted in planning W2K deployment.
Created custom builds for clients on IBM & Dell hardware.
Certified IBM and Dell hardware to comply with custom builds.
Initially hired as a contractor as a Help Desk Analyst. Then hired on as an employee as a Technical Team Lead for Commercial Accounts (Banking Industry, Financial Industry) supporting Windows 95 and NT platforms as well as standard shrink-wrap and internal applications and supporting NT administration. Was responsible for management of over 30 help desk analysts as Technical Team Lead and level 3 support for 3 large accounts.
Achieved creation of and maintaining knowledge base.
Achieved all service level agreements
Decreased overall cost per call.
Increased customer satisfaction.
Created custom Call Tracking scripts/queries (using Remedy, McAfee)
LONG ISLAND INTERNET HEADQUARTERS, Melville, NY (March 1997 March 1998)
Consultant / Assistant Systems Administrator
Consultant
I was initially contracted to design, develop and instruct a basic FrontPage 97 training course for corporate clients. This included creating a course syllabus and developing training materials. The course was very well received and was updated to include FrontPage 98. The course was also expanded and offered to non-corporate clients. Designed and instructed additional courses for Internet applications and Windows 95. These classes included the following subject areas: Netscape Navigator 3.0, Microsoft Internet Explorer 3.0, 4.0, Eudora Pro 3.0, Internet Explorer 2,0, 3.0, 4,0, Internet Mail, MS Outlook Express, Windows FTP clients, UNIX FTP, Using UNIX internet shell accounts. Resulting from the success of these courses I was offered a full-time position to oversee the development of the education center and learn Windows NT and UNIX systems administration.
Assistant Systems Administrator
Administered MS Web Servers w/ FrontPage Extensions.
Authored Technical Notes for use by Technical Support Staff Authored scripts to:
create UNIX shell accounts suspend/delete UNIX shell accounts
check quotas on personal users UNIX disk space
General training on UNIX OS
Installed MS FrontPage97 extensions on virtual domains/ multihomes on IIS 3.0 on NT Server
Administered NT Domain
Administered User accounts on NT Server
Administered permissions on directories and files on Windows network
Configured routers for dedicated access clients
Senior Tech Support
Managed the technical support staff operation which included scheduling, implementing company policies, authoring technical support procedures and technical notes, assuring the timely updating of the corporate knowledge base and assisting technicians with difficult support issues.
Corporate Tech Support
Worked directly with corporate customers on technical support issues which included configuring Win95 Dial-up Networking settings, configuring web browsers, configuring e-mail clients, setting up corporate websites, programming HTML code, assisting in web solutions. Assisted with corporate marketing / technical seminars for corporate clients. Assisted corporate sales staff as technical lead on client sales calls.
EDUCATION / TRAINING:
Nassau College, Computers in Business
Grumman Data Systems Institute, Programming Certificate
Dutchess Community College, UNIX Administrator Certificate
CompuMax Associates, MCSE Training
Vigilance IT Tech, Cisco Training
SUNY Empire State College, CIS
New Horizons - New York, NY
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