Customer Service Representative
Resume:
KKRRUUPPAALL MMIISSTTRRYY
Unit **, ** Finch drive, Sarnia ON 37S4T8
**************@*****.*** LinkedIN: https://ca.linkedin.com/pub/krupal-mistry/37/7a7/982 SUMMERY
A motivated individual and soon-to-be graduated of Lambton College’s Information Technology Professional program, keen on applying academic foundation and practical training in a role offering technical support in strong IT firm. Accustomed to providing integral technical support and troubleshooting issue related to hardware and software installation and setup. Extremely adept at providing exceptional customer service support in both technical and hospitality settings. Previous roles as Customer service representative and Quality assurance engineer for Atelka Enterprice Inc., Canada and SteepRock Inc., India respectively. AREAS OF EXPERTISE & COMPETENCES
IT & Computer System Support Local Area Network
Routing & Switching Troubleshooting & Repairs
Network Security System Administrator Tools
TECHNICAL SKILLS
Routing
Protocols
Operating
Systems
Hardware
Skills
Software
Proficiency
RIP, OSPF Windows Server 2008
- 2012
Computer Assembly &
Disassembly
Microsoft Office (Word, Excel,
PowerPoint, Outlook)
IGRP, IGRP Windows XP, 7, 8.1 &
10
Hardware & Software
Troubleshooting
All Mobile Operating System &
Applications
BGP, STP WAN & VPN (HDLC,
PPP, Frame-Relay)
Operating System &
Application Software
Installation
MySQL, Other Database Utilities
TCP/IP &
Subnetting
Linux - Ubuntu Hardware Installation Server
Knowledge
VTP, VLAN Active Directory, WDS, DHCP,
DNS, FTP
NAT, PAT & ACLs VMWare & Hyper V
EDUCATION & TRAINING
Information Technology Professional Anticipated Completion: 2016 Lambton College, Sarnia, ON
3.21 GPA
Courses Include: Linux, Customer Support, LAN, Windows Server Application, Routing & Wireless Networks, Technical Writing, ITIL Foundation, Network Security Bachelors of Technology in Computer Engineering 2010-2013 Dharamsinh Desai University, Nadiad, India
6.21 SPI Second Class
PROFESSIONAL CERTIFICATIONS
CompTIA Project+ Certified 2015
Cisco 1: Introduction to Networks Certified 2015
Worker Health and Safety Awareness
Cisco 2: Routing and Routers Basics Certified 2015 KRUPAL MISTRY +1-519-***-****
WORK EXPERIENCE
Customer Service Representative Feb 2015 - Present Atelka Enterprise Inc., Sarnia ON
Take ownership of the call, identifying the root cause and providing an accurate solution to ensure first call resolution
Properly document the reasons for the call and the steps taken
Redirect caller to proper departments due to misdirection, escalation or unresolved issues
Handled financial problem and solved comfortably Software Quality Assurance Engineer 2013 - 2014
Steeprock Inc, India
Wrote and executes detailed test cases; performs manual, integration, and regression tests
Participate in project meetings
Created master test plans with clearly defined test objectives
Worked with agile software methodology
Log issues in incident tracking system and assign to application developers
Worked with Project Team to ensure overall project quality
Utilized and created of MySQL queries
Reported on progress of the test process
CAPSTONE PROJECTS
Computer Repair Technician – Team Member Feb 2015 - Present Phoenix Project – Millennium Corporation ITP41
Recycle used computer equipments
Donate computers to community wherever needed
Installing windows/Linux OS, formatted computers, load testing of machines
Worked with deployment servers to deploy OS to bunch of computers
Networking Troubleshooting
Project Manager May 2015 - Present
KayCee Safety Supply PLC
Respond to request for proposals to upgrade existing IT infrastructure for both companies
Work with a team of 6 to develop proposed solutions, complete the work breakdown structure (WBS)
Project scheduling with MS Project Professional, and budget calculation
Cost analysis to determine the resources and costing for the upgrading IT infrastructure
Make team to work on deadline, worked
REFERENCES
Mike Bechard
Technical Instructor
Information Technology Professional Program, Lambton College
****.*******@**************.**
Contact this candidate