Robert J. Vargas

**** ********* *****, #*

Email: acqv9e@r.postjobfree.com

Schaumburg, IL 60193-5440

Phone: 224-***-****

PROFESSIONAL PROFILE:

Motivated information technology support professional seeks a position utilizing his strong customer service, problem solving, and computer hardware and software skills.

WORK HISTORY:

Guggenheim Partners

Security Engineer

August 2013 – Present

Chicago, IL

Respond to customer requests via email, IM, and phone

Manage support requests and change manage via Altiris ticketing system

Primary point of contact for Symantec Endpoint Protection, Websense Web Gateway Anywhere, Colocation facility cabinet access system.

Administrator for our Solutionary MSSP account

Assist end users by advising on security concerns and architecture for projects

Managed Cisco ASA (various models), including IPS and Botnet Filters

Created Security Engineer on-call system and Incident Response procedures.

Trustwave

MSS Security Analyst

Jan 2011 – August 2013

Chicago, IL

Respond to customer requests via email, and phone

Utilize open source tools to administer and setup managed security devices

Troubleshoot device and security alerts

Assist customers in security planning and configuration

Advise customers of security best practices

Setup and administer site-to-site and remote user VPN installations

Nuclear Security Services Corp. (NSSC)

I.T. Administrator

Dec 2007-Nov 2010

Willowbrook, IL

Responsible for $300,000 I.T. budget, including hardware/software purchasing, auditing, license management, vendor relationships and more

Administered an Active Directory network that grew from 30 to as many as 105 users

Updated Active Directory from Windows 2000 to Windows 2003 Functional Level

Installed and implemented DNS, DHCP (previously hosted by ISP), and expanded TCP/IP subnet

Administered and operated an internally installed, publicly accessible FTP server with 135 users (employees, clients, and partners), 600GB of data

Managed the addition of a 2nd neighboring building into the existing LAN using fiber optic cabling

Installed and Administered Palo Alto Networks® PA-500 firewall, and implemented I.T. policies on acceptable/permissible Web & Application usage

After ISP change, implement VPN Access via the PA-500, utilizing RADIUS authentication on a Windows Server 2008 NPS install

Implemented Cisco ASA 5500 appliance for special purpose VPN access to production and test systems.

US Cellular Corporation

Data Technical Support (DTS) Associate

Feb 2005-Dec 2007

Bolingbrook, IL

Member of the launch team for this new DTS support group, and instrumental in establishing support procedures

Phone-based support for customers, as well as for employees supporting customers

Responsible for support of USCC Data Products, including:

oBlackberry, Windows Mobile, and Palm Smartphones

oUSB and PCMCIA/CardBus cellular “modem” adapters

oWeb-based customer account pages and services

oSpecial promotion and test accounts

Designed and implemented an internal use HTML document detailing support tools and resources to be used in carrying out support calls

SOFTWARE & HARDWARE EXPERIENCE:

MS Windows

Linux

MS Exchange Server 5.0/2000

MS Office

Macromedia Dreamweaver

Familiar with Spanish

Palo Alto Networks Firewalls

Intel & AMD CPU’s

HP, Dell, Lenovo Laptops

Cisco Routers

HP/Compaq Servers

Cell Phones

Smartphones

WiFi/CDMA/GSM Wireless

MILITARY BACKGROUND:

US Navy

Electrician/Naval Nuclear Power (Submarines)

Charleston, SC, etc

1986-1993

EDUCATION:

University of Phoenix

Business/Information Systems

Online

1999-2000

Parks College of St Louis Univ.

Avionics Engineering Technology

Cahokia, IL

1984-1986

CERTIFICATIONS:

MCP

HDSE (Help Desk Institute)

PENDING: CCNA, MCITP, MCDST, A+, Network+

Contact this candidate