Arlisa D. Swain

**** ******** ******

Powder Springs, GA 30127

404-***-****

acqv8p@r.postjobfree.com

SUMMARY:

Highly personable Customer Service professional with 17+ years experience in claims, sales

processing, and call-center operations. Self-starter with proven record of being able to work on a

variety of projects simult aneously to successful completion.

PROFESSIONAL EXPERIENCE:

2008 to Present

Customer Service Rep, Kroger, Powder Springs, GA 30127

•Cashier, customer service, communications

•Assist Pharmacy Department; verify customer insurance; input patient information into

system

Tax Associate, H&R Block, Powder Springs, GA 30127 Since 2006 / Seasonal

•Prepare client tax returns

•Conduct interviews and research tax questions

1990 to 2007

Medical Biller and Insurance Coder, Infinity Insurance, Alpharetta, GA 30022

•Processed medical claims; insured accurac y of billing and coding

•Claimant's debt collection

•Interpreted EOB statements from various insurance carriers

•Investigated and resolved customer concerns

•Administrative duties, including appoint ment scheduling, maintaining records, billing and

coding

1986-89; 2000-04

Customer Service Rep, HUB Operations,

Sears Town Center, Kennesaw, GA 30144

•Supported external and internal customers, including department managers and staff

•Assisted with cash receipts and disbursement in vault area

•Assisted with Human Resources, payroll processing, and merchandise inventories

SKILLS) ACCOMPLISHMEN TS) AND QUALIFICATIONS :

•Numerous in-house training courses and programs

•Numerous company Achievement Awards for delivery of exceptional customer service

•Proficient with Micro soft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Access, and Outlook)

•Proficient in Quick Books, Lotus Notes, and 10-key calculation

Contact this candidate