Customer Service High School

DURRELL GUNTHORP

**** *********** ** ********, ** 63136 314-***-****/ 314-***-**** *********@*****.***

PROFILE

Highly enthusiastic customer service professional with 4, year’s client interface experience. Agent at Convergys and also Porter at Crate & Barrel with extensive knowledge of the computers and health industries. Energetic, outgoing and driven to reach company goals.

SKILLS

Strong organizational skills

Customer service

Active listening skills

Microsoft Outlook

Energetic work attitude

Research

Large cash/check deposits expert

Cleaning/ Using cleaning tools & Safety

Top sales performer

Reading

Creative problem solving

Writing

PROFESSIONAL EXPERIENCE

Agent

Nov 2013 to May 2015

Convergys- Hazelwood, MO

Answer phones and respond to customer request. Sell product and place customer orders in computer systems. Provide customers with product and services information. Upsell product and services. Transfer customers to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow- up on customer inquires not immediately resolved. Complete call logs and reports. research billing issues, research misapplied payments, Recognize documents and alert the supervisor of trends in customers calls. Recommend process improvement, Provide on-the-job training for new employees, generate customer thank you letters.

Porter

Dec 2009 to Oct.2013

Crate Barrel – Richmond height, MO

keep businesses running cleanly and smoothly. Work to make sure that everything are neat, clean, free from clutter and safe. Pickup trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms run errands for employees, deliver items, move stock, or anything else that employees might need.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA: GENERAL STUDIES, JENNINGS HIGH- 2009, STUDENT BODY GOVERNMENT REPRESENTATIVE, TOP 10% OF CLASS

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