Analyst, Data Entry, Customer Service

DERRICK KELLY

Oakland, CA *****

Cell: 510-***-****

*****@*****.***

OBJECTIVE

I’m seeking a challenging position that allows me to contribute my skill sets while working at a high level to help the company meet its goals and objectives

SKILL SUMMARY

Communicate directly to stores on a weekly basis for inquiries and updates

Supervise two separate teams tasked to insure ad pricing accuracy for all divisions

Manage program launches while constantly adhering to deadlines, laws and objectives

Train new and current employees on job responsibilities

Proof divisional ads on a weekly basis to verify pricing accuracy

Perform weekly audit reports to ensure pricing strategies were meet HIGHLIGHTS

Multi-tasking Communication Skills QMF for Workstation MS Office Suite Critical Thinking Problem Solving Market Research SQL Tables Cost Benefit Analysis Training and Mentoring Strategic Planning Data Entry EXPERIENCE

PRICING ANALYST

Safeway Corp 05/2006 to 05/2015

Monitor and respond to weekly store inquiries and accurately log all weekly issues

Identify possible reimbursement situations based on store reported issues regarding offsite tags

Provide weekly tag forecast to offsite tag vendor & IT support

Create, review and post weekly bulletins and pricing accuracy templates to support pricing issues

Supervise a team of 8 pricing specialists in proofing for accuracy items in the weekly ads

Provide training and support to new and current employees on job responsibilities

Implemented pricing strategies using historical and estimated cost data tracking reports in Excel and Word

Supervise a team of 6 pricing specialists in implementing and monitoring special program launches

Provide cost comparison analysis using pivot tables to help identify items that can be used to increase sales

Provide price point analysis which breakdowns the amount of weekly and last minute promotional tags stores receive and is used to help reduce additional labor for the stores

Present tag basic presentations to the Pricing Department which address processes that can be used to reduce additional tags sent down to the stores

Support Grand Opening stores by verifying pricing and analyze reports to identify promotions that are missing

Perform weekly audit reports to ensure pricing strategies are meet

Support various pricing promotions by running and testing ISL batches in the pricing lab and communicating any issues with Card Marketing

PROMOTIONAL PRICING SPECIALIST

Safeway Corp 10/2004 to 05/2006

Accurately implemented and maintained price changes on various products

Analyzed and worked daily pricing reports to ensure accuracy

Supported divisional store issues regarding club pricing for items

Ad Coordinator for various divisions in which I would review and verify items in the weekly ads for accuracy

Identified and recommended solutions to promotional issues INSURANCE SPECIALIST REPRESENTATIVE

AAA Insurance 07/2003 to 10/2004

Accurately updated and maintain requested changes to auto polices

Processed and file transaction forms in a timely manner

Balanced records of payment transactions

Selected to the help desk to provide support to representatives regarding account and transaction issues CUSTOMER CARE SPECIALIST

AT&T Wireless 02/1999 to 07/2003

Assisted with customer service and equipment plan consulting

Increased company revenue through sales to existing customers

Trained and assisted new representatives to insure accuracy and understanding of polices

Participated in the developmental, testing and implementation of service project plans

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