Customer Service Representative
Resume:
Jacqueline Elaine Riggs
Bloomfield Hills, Michigan 48304
*************@*******.***
Flagstar, Customer Service Department
August 2008- March 2014
Provided exemplary service to high-call volume incoming calls
Answer telephone inquiries from customer and process mortgage
Payments
Maintain accurate knowledge of internal and external changes
Assisted with new employees member training
Provided courteous, friendly and professional customer service
Assisted with Loss Mitigation department during the recession
Transfer to Funding Department
Funding Customer Service
Reviewed loan, verified all closing documents, and submitted loan for funding
Review loan for compliance issue and accuracy
Data Entries, Varies computer software
ABN AMRO/CITIMORTGAGE
Troy, Michigan
September 2002 – November 2007
Lead Customer Service Representative
Answer telephone inquiries from customer and process mortgage payments
Monitor incoming and outgoing mail on department floor Quality control review work order and ensure completeness and accuracy
Provided courteous, friendly and professional customer service
Great Lakes Financial Claim Service
Claims Service Processor, 2001-2002
Directed and routed call, schedule appointment
Processed lease vehicle return
Answer incoming and outgoing calls.
Effective communications skills
EDS Corporations
Customer Service Representative, 2000-2001
Process enrollment applications for new customer
Activate On-Star system from computer
Answer incoming calls
Trained and mentored new hires
Strong communication skills
Education
Pontiac Northern High School
IBA Beauty College
Lake Orion Computer Training
Chrysler Computer Training
Operation Able
Varies Computer and software etc,
Special award/accomplishment
Completion of Telephone Skills Certificate
CSR Training Program Certificate
Recognition of Outstanding Customer Service Awards
Best Execution Awards
References
Trina Turner
BCBS Exec Assistance
Victor Beauchamp
Pastor
Mr Coleman
GM
Available upon request
Contact this candidate