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Customer Service Developer

Location:
United States
Posted:
July 23, 2015

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Resume:

Professional Summary:

Over *+ years of total IT experience and 5+ years of Pega PRPC Developer experience. and extensive knowledge in Design, Development, Migration, Deployment and Integration of PRPC and good Exposure in Finance and Insurance Domains.

Experience in complete Pega implementation cycle, including business process modeling, tool installation, development, testing, and deployment and Clear understanding of using Clipboard, Tracer and SMA for debugging, PAL for performance analysis and Preflight tool to check application Guardrails Compliance.

Experience on CRM/CPMHC and IAC frameworks.

PRPC CSA/CSSA Certified System Architect.

PEGA, Commercial Insurance

Experience in running DCO sessions and gathering requirements from customers

Experience in working with multiple stakeholders for requirement gathering

Commercial Insurance Domain Knowledge in Underwriting

Experience in defining process stages and steps

Experience in defining requirements and atomic use cases in PEGA based on business requirements.

Experience in defining PEGA process flows and documentation of the requirements.

Experience in defining reporting and non-functional requirements.

Need to conduct DCO sessions in Burbank, business interactions etc.

Knowledge on PEGA Insurance Frameworks.

Knowledge on Entertainment line of business in Insurance.

Experience with Pega SSAs experience.

Experience with SCE FRAMEWORKS.

Experience in version 6.1SP2 or greater.

Experience of 2 years in SQL Server associated with Pega PRPC.

Experience in HealthCare Industry of Pega in higher versions.

Experience with LSA as senior lead system Developer.

Experience in designing class structure, workflows and Rule set management in Pega PRPC and Strong knowledge in implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

Expertise in creating Business Rule Engine, Business Process Management Application for Pega Rules Process Commander (PRPC) and Developed High Level Class structure and Developed Workflows in Pega PRPC.

Experience in Oracle Database, Developed SQL Scripts, Stored Procedures, functions and packages.

Experience with Web Scripting Languages: XML, CSS, JavaScript and HTML.

Experience on various development environments like IBM WebSphere, BEA WebLogic, Web services, Ant Deployments, CVS and frameworks like Struts and JUnit.

Experience in all stages of software development cycle, thorough with software methodologies like RUP and Agile.

Expertise in full life cycle development of system, requirement elicitation, making Use Cases, Class Diagram, Activity Diagrams, Deployment Diagrams and Sequence Diagram, sub systems.

Experience in designing Use-case diagrams, Sequence diagrams, Activity diagrams, Deployment diagrams and Component diagrams. Well Versed with Web Technologies like XHTML, XML, JavaScript, JSTL, XSLT.

Experience with J2EE Architecture, EJB, Web Services, JMS, SOAP, WSDL.

Extensive Experience is developing I also have the experience of telecommuting and working off site.

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Professional Skills:

BPM Product

Pega Rules Process Commander V7.1.6, V6.1,V6.3,V5.5, V5.4,V5.3,V5.1.

PRPC Skill Set

File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and UI

Frameworks

Smart Dispute, Smart Investigate, Struts, spring

Methodologies

RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.

Bug Tracking / Version Control

Jira, Mercury, Tortoise SVN, Clear case, HP Quality Center.

Modeling

Rational Rose, MS Visio, Enterprise Architect.

Programming Languages

C, C++, C#, Core Java, J2EE,ASP.net, Web services.

Web Technologies

XHTML, XML, Java script, Ajax, J2EE, Adobe Flex.

Databases

Oracle DB2, My SQL, SQL Server.

Web Servers

BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat, Jboss.

Other Tools / Technologies

Nexus, SharePoint, Adobe Photoshop, Live cycle designer ES, Selenium HQ, Load Runner, Eclipse, QTP, MS Office Suite, MS Project, Caliber RM.

Professional Experience:

Prudent Technologies, San Antonio, TX Dec 14 Till Date

Pega System Developer

Responsibilities:

Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements.

Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications

Develop new, and rewrite current, workflow configurations in order to maximize production and operating efficiency.

Created high level Class Structure in PRPC.

Created Activities for implementing core Business logic

Used Smart Dispute framework to reduce service costs and improve customer satisfaction.

Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professionals. Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.

Experience in requirement gathering, designing class structures and flows, code reviews and knowledge repository.

Experience in configuration of canned reports, blended reports and analytical reports.

Experience in Dialog scripts, coaching tips and context sensitive help

Experience in Inbound, outbound & non-call handling

Experience with SCE FRAMEWORKS (Supply chain execution Systems).

Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.

Creation of rules and flow actions in Pega 7.1.6 and other higher versions available.

Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.

Developed SOAP Services to provide service to external systems.

Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes.

Creation of search reports using List view, Summary view rules of PRPC.

Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.

Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Environment: Pega Rules Process Commander 7.1.6,6.3,6.1,5.3,5.5, HTML, SOAP, XML, Web Sphere Application Server 6.0, J2EE, CSS, Java Script, TOAD, XML Spy, Quality Center, Share Point, Discovery, Nexus, MS Project, MS Visio.

Gap Inc, San francisco,CA Oct 12 – Nov 13

Pega System Developer

Responsibilities:

Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements and Involved in development of Technical Requirements to provide end state requirements for line of business and development team.

Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.

Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Created rules based on circumstance.

Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.

Implementation of Decision tables, Decision Maps and Declarative expressions.

Developed and tested solutions based on the design requirements.

Understanding various components of the system configuration and applying knowledge to conversion issues and Installed and configured PEGA including prhelp, prdbutil, prsysmgmt, prpc_j2ee ear and war files.

Developed artifacts and workflows while following company standards and guidelines.

Environment: PRPC 5.4, BEA Web Logic 9.x, J2EE, Smart Dispute, Rational Rose, Oracle DB2, MS Visio, MS Project, SOAP, HP Quality Center, Jira.

Citi Bank, Portland, OR Aug11 – Sep 12

Pega Senior System Developer

Responsibilities:

Experience in creating Mandatory and Situational document specialization for the documents uploaded to Documented. This specialization was done based on Practice Area, Region, Sector, Job type, etc.

Experience in creating DCO, one of the latest requirements methodologies for quickly capturing client objectives.

Implementation of Decision tables, Decision Maps and Declarative expressions.

Created Mandatory and Situational document specialization for documents uploaded to Document.

Worked on DB mapping, remote DB connection, and other DB related operations.

Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.

Used BIX (Business Intelligence Exchange) to extract PEGA BPM case data and other information from multiplier systems for advance Business Intelligence and Analytics.

Involved in testing and Bug Fixing Activities.

Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

Environment: PEGA PRPC 5.3,sp2, CTI, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JAVA, MS Visio.

Mass Mutual, MA June 10 - July 11

Pega Senior System Developer

Responsibilities:

Experience with line of business to evolve existing production processes to comply with new government and corporate regulations. Developed all the business rules for the PEGA implementation.

Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

Involved in integrating the CPMHC with other PRPC applications.

Involved in developing UI Screens, activities, and correspondence.

Created High Level Class structure, Class Hierarchy, Workflows and technical design document and provided technical insight and direction on project initiatives from PEGA expertise perspective.

Designed and developed the User interface for the application by creating the harness and section rules

Created Data classes and DB tables for integrating with external systems.

Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service and Implementation of various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.

Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.

Environment: PEGA PRPC 5.1 sp2, CTI, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JAVA, MS Visio.

Maruti Suzuki, Hyderabad, India Apr’09 – May10

Junior Java Developer

Responsibilities:

Creating Front-end Applications using HTML, CSS and JavaScript.

Worked closely with other senior developers, product managers, system architects, and the QA team to deliver optimal designs and software to meet and exceed expectations.

Contributed positively to the overall team dynamic; participated in stand-up meetings, planning and design sessions and other business-development working.

Elegant implementation of page designs in standards-compliant HTML and CSS.

Leading technical projects with a focus on quality and improving the user experience.

Working directly with clients to design and develop elegant solutions and tested cross-browsers compatibility on a range of projects.

Creating rapid prototypes of interfaces to be used as blueprints for technical development.

Environment: Java, Jsp, Servlets, JDBC, Struts, Hibernate, Java Script, Tomcat, CVS, Unix, Eclipse, XML Oracle.

EDUCATION:

Bachelor of Technology – Jawaharlal Nehru Technological University, India.



Contact this candidate