Customer Service Medical

Katherine Porath

**** **** *** ** *** Brighton, MN 55112

612-***-**** ***********@*****.***

Highly motivated person with strong knowledge of office practices and procedures with over 11 years of providing excellent customer service to clients, now seeking to transition into the medical field to build a successful career as a medical administrative team member.

Core Competencies

Medical Insurance & Billing

Medical Terminology

Medical Law & Ethics

HIPAA Regulations

ICD-9_CM

Ambulatory Care Coding

Medical Transcription

Computer Information Systems

Microsoft Office Suite

Communication

Customer Service

Business Development

Leadership

Staff Development

Training & Development

Data Analysis

Marketing

Education

Associate of Applied Science-Medical Administration

Rasmussen College, 2015

Associate of Applied Science-Child Development Lakewood Community College, 1994

Employment

Scheduler Univita 05/2015 to 07/2015

Calling BCBS customers and talking to them about having a NP come to their house for a one time visit. To do a physical exam in the comfort of their own home.

Setting up the appointments for the members with the NP’s

Floating Clinic Assistant HealthPartners/Minneapolis MN 01/2015 to 04/ 2015

Check patients in to see the doctor.

Schedule appointments for the patients to see the doctor.

Phone Bank Specialist Bremer Bank/Lino Lakes MN 2014-2015

Cross-sold banking services and products to clientele.

Counseled high net-worth individuals and corporate clients in regard to investment opportunities, risk analysis, and monetary returns.

Debt Collector Northland Group/Edina MN 2012 to 2014

Conducted phone calls in order to create debt solutions with customers.

Negotiated with customers and educated them in order for them to understand the benefits of setting up a payment plan.

Phone Sales Specialist Wells Fargo/Shoreview MN 2011 to 2012

Counseled high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.

Cross-sell banking services and products to clientele.

Assisted with completion of home equity, auto, and personal loan applications.

Assistant Manager US Bank/Minneapolis MN 2006 to 2011

Devised and implemented innovative marketing principles and promotional sales events for commercial projects to further support financial growth.

Managed a staff of 7 bankers

Contact this candidate