Customer Service Sales

Location:

Posted:

July 23, 2015

D ESHUN GIVANCE JR

H: 507-***-**** C: 773-***-**** E: **********@*****.***

SUMMARY

Highly enthusiastic customer service professional with four years client interface experience.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.

WORK EXPERIENCE

Charter Communications – Rochester, MN

July 2014 to Current

Video Repair Representative

Resolve any billing issues while providing technical support for video services to residential

customers in an inbound call center, multitasking with a variety of programs and applications

in order to resolve issues and upsell customers when possible, all while providing a world class

customer experience.

Toys R Us – Rochester, MN

September 2014 to January 2015

Seasonal Cashier/Overnight Stock

Worked as a team member performing cashier duties, product assistance, and cleaning.

Organized the store by returning all merchandise to its proper place.

YMCA – Rochester, MN

May 2014 to March 2015

Camp Counselor

Counselor and sports coach at youth camp.

CDS (Clubs Demonstration) – Rochester, MN

June 2013 to March 2014

Sales Advisor

Organized weekly sales reports for the sales department to track product success. Created new

processes and systems for increasing customer service satisfaction. Generated sales and

inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy

rate.

EDUCATION

Rochester Community and Technical College – Rochester, MN

General Studies – In Progress

Thornbridge High School – Dolton, IL

High School Diploma – 2011