Customer Service Human Resource

Pamela Kinsey

One West Lake Street #***, Minneapolis, MN 55408 ~ **********@*****.*** ~ 612-***-****

Summary of Skills:

** ***** ** ********** ******* clients by phone either by inbound or outbound calling in a financial call center setting requiring the ability to multitask between computer and customer

Deep understanding of the Fair Debt Act

Proven ability to work under limited supervision and follow direction in a call center and office environments and being a team player

Demonstrated communication and problem solving skills proven through my ability to explain a variety of financial planning strategies

Experience:

Universal Acceptance Corporation (UAC) Minnetonka MN

Account manager 08/2012 to 12/2014

Specialized in collecting on pass due loans to prompt payments and bring them current

Utilized strong empathetic listening, fact finding and solution selling skills

Followed up with customer to ensure compliance with payment plans and to keep them driving

Cub Foods Minneapolis MN

Cashier 03/2010 to 07/2012

Ensured each customer received outstanding service by greeting each customer with a smile and telling them that we appreciate their business

Reconciled cash drawers to daily reports to ensure 100% accuracy at the end of each shift to allow shift change easily

Trained and influenced other cashiers, answering inquires and supporting cashiers as well as filling in as needed

Safe Trust Financial Houston, TX

Senior Debt Specialist 05/2000 to 08/2009

Motivated consumers to enroll in a debt settlement program allow clients to clear credit card debts

Answered high volumes of calls up to 50 to 100 calls per day and responded to inquiries

Negotiated payment arrangements and garnishments with clients and creditors to communicate debt restructuring progress and updates

Bobs Trucking Company Minneapolis, MN

Customer Service Representative 02/1995 to 03/2000

Provided customer service by working in a call center environment, answering phone and inquiries to insure the right outcome

Coordinated projects with other truckers and resolved day to day issues with other contractors while maintaining a good working relationship with job supervisor to keep them informed

Interpreted maps to direct truckers to ensure their designated place on time

Colonial Place Health Care Minneapolis, MN

Receptionist 02/1988 to 03/1995

Executed daily operation of the office such as answering, transferring calls to the appropriate place and filing to ensure office was keep in order to increase efficiency

Assisted each department to complete any assignment on a daily base, each department depended on my skills of expertise

Scheduled work hours for employees and appointments

Education:

Twin Cities Rise Minneapolis, MN

Professional Development Training 01/2012 to 08/2013

Developed skills related to professional writing, public speaking, and appropriate workplace communication including conflict resolution, feedback, mediation and teamwork

Demonstrated proficiency in Microsoft Word, Outlook, Internet access, keyboarding (25wpm) and 10-key (8,000ksph)

John Jay High School Diploma San Antonio TX

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