Customer Service Management
Resume:
ALICIA KIEFER
***** ***** ******** ***** ****, FL 33549
C: 574-***-**** **********@*****.***
SUMMARY
With a bachelors degree in exercise science from Ball State University I am proficient in wellness programming and implementation, exercise testing and prescription, group exercise, and nutrition management. Within my current position I have gained experience in team management, development, and motivation. From my, minor, internship, and work experience I have developed necessary skills for a professional environment that would make a great addition to any team in the professional workplace.
EDUCATION
Ball State University August 2009 – May 2013
Major: Exercise Science
Minor: Foundations of Management
EXPERIENCE
Senior Team Lead August 2014 – July 2015
Target Inc. – Lutz, FL (Transferred from Smithfield, RI)
Supervise the day to day operations of the team and providing leadership and direction for other team leaders
Demonstrate leadership and team building by providing feedback, coaching, mentoring and recognition for the personal and professional development of team members
Acting Supervisor / Leader on Duty (LOD) responding to guest and team member concerns, as well as opening and closing of the store and ensuring all property and personnel are secure and safe
Manage personal development as well as meetings with other team leaders and the ability to conduct district walks with upper management.
Participate in performance management process, including recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews.
Championed a Fast, fun, and friendly team culture throughout a $42 million store with over 187 team members while leading all staffing processes and responding with urgency to team member concerns.
Leasing Consultant May 2013 – May 2014
Collegiate Hall – Lutz, FL
Typed, edited, and reviewed all leases and associated paperwork for the leasing office.
Filled all legal documentation accordingly, to ensure accurate records.
Processed incoming payments or deposits for all residents and future residents.
Answered all emails and phones in a prompt friendly manner and resolved all apartment inquires or issues effectively.
Surveyed apartment units for damages or potentials issues and ensured proper procedures to resolve any issues.
Trained all part-time leasing staff on daily procedures and proper leasing legal format.
Took potential residents on tours of the apartment complex outlining all features and benefits the apartment complex offered.
Developed ideas/plans to increase potential resident traffic in order to drive occupancy numbers up.
Increased occupancy by 10% in time being there. (Increased number of leases by approximately 40)
Fitness Center Intern January 2013-May 2013
USAA (United Services Automobile Association)
Instructed scheduled classes, providing adequate warm-up, exercises, stretching and cool down
Kickboxing, Step Aerobics, Spin, Boot Camp, Abs, Group Strength
Offer alternatives during class to accommodate different levels of fitness
Conducted Fitness Assessments based on ACSM protocol
Developed Exercise Prescriptions to promote development of participants’ needs
Organized, lead and oversee weekend recreational activities
Developed Lunch and Learn seminar
Created Educational Health Flyers
Provided customer service and maintained a positive experience for fitness center members
Designed promotions for all USAA employees to increase wellness participation
Leasing Consultant June 2012 – December 2012
ACC Muncie – Muncie, IN
Typed, edited, and reviewed all leases and associated paperwork for the leasing office.
Took potential residents on tours of the apartment complex outlining all features and benefits the apartment complex offered.
Answered all emails and phones in a prompt friendly manner and resolved all apartment inquires or issues effectively
Waitress October 2011 – August 2012
Amazing Joe’s Grill – Muncie, IN
Greeted customers promptly and friendly.
Accepted food orders and ensured timely and accurate delivery of order.
Resolved any issues that arouse during customers’ visits to the best of my ability.
Accepted payments and handled cash accordingly.
Assisted coworkers when necessary to facilitate excellent overall service of patrons.
Park Maintenance June 2006 – August 2011
Bremen, IN Park Department – Bremen, IN
Maintained park facilities to optimal cleanliness
Maintained all park landscapes on a regular basis.
Seasonal Employment
SKILLS
Customer Service
Medical Terminology
Fast Learner
Microsoft Office
Skilled Multi-tasker
Great Organizer
Personable and Friendly
Deadline Oriented
Energetic
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