Service Representative Sales

Susan Hill Peedin

**** **** ****

Princeton, North Carolina 27569

Mobile 919-***-**** – Email: ***********@*****.***

CAREER OBJECTIVE

To provide exceptional service to customers using technical, analytical, research, teamwork, and excellent communication and problem solving skills gained through many years of experience.

PROFESSIONAL EXPERIENCE

BAKER THERMAL SOLUTIONS, Clayton, NC

(Previously known an Turkington USA, and APV Baker, Goldsboro, NC) 07/99 – 05/15

Commercial Manager / Sales Coordinator – Responsible for Sales support, pricing, proposals, correspondence, technical information and follow-up on all pre and post orders. Communicate with Field Sales, Project Managers, Engineering and Customers to insure contract, detailed specifications, and payment terms are acceptable. Responsible for all order entry and order handling processes through SAP computer system. Proficient in Micro Word and Excel.

MCCAIN EMPLOYMENT SERVICE, Goldsboro, NC 08/98-07/99

Staffing Specialist – Responsible for recruiting employees. Responsibility includes instructing classes for employees to fill out applications, I-9 forms, and tax forms; give evaluations for light industrial and clerical applicants; perform one-on-one interviews; check background both criminal and job references; and prepare payroll. Match employee background and job experience with job openings to be filled.

WALTER KIDDE AEROSPACE, Wilson, NC 02/98 – 08/98

Order Entry Administrator – Responsible for the International market ordering and service of fire detection and suppression system spare parts. Handled all aspects of customers purchase orders which included quotations, order entry, expediting, ensuring payment and handling any complaints.

SOLA/HEVI-DUTY, Goldsboro, NC 1979-1998

Technical Service Representative, SOLA/HEVI-DUTY Products 1992-1998

Technical Service Representative, HEVI-DUTY Products 1988-1992

Interpreted customer needs and proposed product designs to satisfy their needs.

Answered technical questions/solved application problems for customers and sales representatives for the Sola and Hevi-Duty products that included constant voltage transformers, power supplies, general purpose, and control transformers.

Prepared quotations of custom manufactured and standard products which resulted in 2 – 2.5 million dollars sales.

Enlisted Engineering assistance and evaluated data in preparing proposals.

Instructed representatives and distributors in training classes.

Interpreted electrical specifications to determine appropriate product.

Assisted customers with the application of Hevi-Duty products that included high voltage dry type, cast coil, general purpose, and control transformers.

Experience in Microsoft applications which includes: Microsoft Word, Microsoft Excel, and CC Mail 2.2. Experience with AS400 and Manman Manufacturing operating systems.

Regional Warehouse Coordinator 1987-1988

Coordinated and controlled 1.1 million dollar inventory at ten warehouse locations.

Purchasing Secretary 1985-1987

Prepared truck drivers’ payroll; consigned stock reconciliation with the Accounting Department, and wrote up orders for shipments to consigned stock warehouses.

Typed letters, purchase orders, and correspondence.

Marketing Secretary 1983-1985

Order Entry Clerk 1981-1983

Mail Room Clerk 1979-1981

EDUCATION

WAYNE COMMUNITY COLLEGE, Goldsboro, NC 1990

Associates of Applied Science in Business Administration

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