Customer Service Maintenance
Resume:
John Alex Saint Franc
Ormond Beach, FL 32174
Cell 843-***-****
E-mail: ********@*******.***
Objective:
To obtain a position that will help me develop and learn more about the IT field as I continue my education on IT Security and Networking System Administrator.
Education:
Nov 2005 - June 2006 - The Cittone Institute
Networking System Administrator, Certificate June 2006.
Summary:
Learned soft skills required for effective customer service and support
Examined operating system functions and computer architecture
Hands-on PC troubleshooting, repair and maintenance
Networking concepts including LANs, WANs, protocols, topologies, transmission media, security and TCP/IP protocol suite
Installed, configured and administered Microsoft Windows 2000 Professional operating system
Implementation, administration and troubleshooting of Microsoft Windows 2000 Server
Installed, configured and troubleshot Microsoft Windows 2000 Active Directory components
Managed, monitored and optimized the desktop environment using Group Policy
Implemented and administered DNS, DHCP, Remote Access, Network Protocols, IP Routing and WINS in a Microsoft Windows 2000 network infrastructure
Designed Microsoft Windows 2000 Directory Service architecture
Studied security solutions (access control and auditing, authentication, encryption)
Manages multiple linked databases to include security, data safety and integrity, disaster recovery, and development and implementation of bulk data import/export procedures.
Plans and implements system security policy, to include firewalls, host and clients access, file permissions, and user accounts.
Applications: Microsoft Office Suite, Microsoft Publisher, Microsoft Visual Studio.
Operating Systems: Windows 95, 98, 2000, XP, Unix, Novell6, Vista
Jan 2002- May 2005 Community College of R.I - Warwick, Rhode Island A.S. Computer Sciences
1999-2001 Miami Edison Senior High School - Miami, Florida High School Diploma.
Professional Experience:
Bright House Networks - Jan 2015 – Present Service Tech
Completes New Connect, Re-Connect and Change of Service Installations, Upgrades, Down Grades and disconnects.
Installs system traps to prevent theft of service and validate customers are only receiving services ordered at time of install.
Installs and provides customer education on all Bright House Networks issued equipment and services, HDTV configuration, Surround Sound Systems, Gaming Systems, Wireless Networks and connection of personal computers and devices utilizing the internet to connect to BHN services.
Resolve subscriber service issues from the tap that feeds the subscriber to the television, customer devices and equipment, HSD Modem, any BHN installed device or customer phone.
Installs additional RF outlets and repairs or replaces outlets in Single Family homes, Multiple,
Compucom – Aug 2014 – Nov 2014 Field Service Technician
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Knowledge of commonly-used concepts, practices, and procedures within a particular field
Trains employees, identifies, analyzes, and repairs product failures parts as needed, orders and replaces
NCR Corporation – Oct 2012 – May 2014 Customer Engineer II
Position responsible for providing installation, maintenance and repairs on equipment, also perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers, servers, networks and software, networking issues on imaging systems, medium/high complexity. Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support. Provide installation, maintenance and repairs on ATM (second line maintenance) and POS (Point of Sale) equipment and other electromechanical equipment.
Tolt Service Group – Dec 2006 – Sept 2012 Regional Service Tech
Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments, edit all aspects of trouble tickets assigned to the work zone, includes providing comprehensive notes / resolution information / equipment information / closure detail. Complete ad hoc IT hardware installation tasks and project-based IT hardware installations as needed also complete staging / integration services of IT hardware support low voltage cabling projects.
Lavigne Mfg Inc. - May 2003 - August 2005 Machine Operator
Worked with Machines and Robots in the tasks that needs to be performed and handled complaints.
Learned management skills and used some manufacturing instruments, like (vernier, micrometer, gage, indicator and know how to read a blueprint. The company filled with a variety of modern, state of the art CNC machinery. Increased my ability to handle leadership responsibilities and problems effectively.
Contact this candidate