Manager Customer Service

Ashley McMillan

*** ******** ***

Dallas, GA. ***32

470-***-**** Email: ********@*****.***

OBJECTIVE

To utilize my skills and talents in a position with a forward thinking company. This position will allow me to contribute to the success of the company, and the growth of my career.

AREAS OF EXPERTISE

Ensuring that all work is carried out to the highest standards.

Able to take on and do the duties of a general manager.

Experience of leading multi-discipline teams and working with external bodies.

Developing and motivating teams to do better.

Always driving for continuous improvement of performance.

Ability to handle emergency situations as they arise.

Having a hand’s on attitude to all work related and managerial issues.

Approachable with a friendly outgoing personality.

Extensive PC skills including MS Outlook, MS Word, and MS Excel.

Physically fit and able to stand and walk for long periods of time.

Trustworthy and able to work in total confidence.

Ability to work positively with others.

Willingness to learn new skills.

Logical, passionate and determined when approaching problems. EMPLOYMENT

One Day Sign Cartersville, GA. June 2013 - Present Assistant Manager

Responsible for driving all areas of the business and for leading teams to deliver results. Also in charge of monitoring and driving a range of KPIs within a fast paced, high volume retail environment.

Working with the General Manager to improve operations, sales and profitability.

Maximizing profits by controlling labor costs and expenses.

Continuously reviewing and managing team performance.

Supporting the Store Manager in identifying opportunities for commercial advantage.

Providing an exceptional in store experience for customers.

Checking off and signing invoices and credit notes on a weekly basis.

Managing staff training requirements.

Delegate work and give tasks to individuals to do.

Payroll weekly

Managing promotional and seasonal merchandise.

Assisting in the recruitment, training and development of staff.

Supporting customers and other members of the team with sales advice and product support.

After Six, LLC. Lithia Springs, GA. March 2009 - December 2012 Assistant Manager

Assisting the General Manager at operational level in the planning and execution of all work related duties.

Running promotional campaigns to market products.

Ensuring that all Health & Safety guidelines and procedures are maintained and implemented.

Proactively building, developing and maintaining relationships with all staff members.

Disciplining employees when required.

Identifying staff training needs.

Communicating information to staff and supervisors in a professional manner.

Assisting customers with their questions, problems and complaints. Vegas Memories (Inside McCarran International Airport) Las Vegas, NV. Aug. 2004 - Jan. 2009 Customer Service

Welcoming the customers with proper verbiage politely.

Providing administrative support to the staffs.

Build relationships with customers to positively represent the brand and encourage return of business.

Taking care of all the bank transactions for the Retail bank account.

Generating and forwarding the periodic cash reports to the higher officials. EDUCATION

Cimarron Memorial High School-Las Vegas, NV.

Kennesaw State University-Kennesaw, GA.

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