Customer Service Information Technology
Resume:
Javier Jose Rodriguez
Grayson, GA 30017
******.*************@*****.***
OBJECTIVE Seeking a career in Information Technology EDUCATION Southern Polytechnic State University, Marietta, GA Bachelor of Science in Information Technology
Concentration in Info Assurance & Security
December 2014 GPA – 3.44
COURSES Data Communication and Networks
Hardware/Software Concepts
Software Acquisition & Project Management
Operation Systems Concepts & Administration
Ethical Hacking
Unix/Linux
Info Security Administration
Wireless Security
Computer Forensics
Infrastructure Defense
PROJECTS CVI Volunteer Management System Implementation My responsibility for this Project was the role of the team manager. The Center for the Visually Impaired required a new management system to better manage their currently growing volunteer population. We researched, tested, and implemented various systems based upon the various requirements necessary for the CVI in order to present the best product.
Infrastructure Defense Data Center
Our goal was to retrofit the fictional data center with best-in-class architecture suitable to the current ongoing business needs. Because the company requires five-nine’s of service uptime, it was imperative that the data center retrofit to minimize the impact to the revenue generating components of the business. My task for the team was to create an ACL and the configuration of the recommend standards for of all devices and servers we have chosen. SKILLS Familiar with Hardware and Software Components/OS Linux
TCP/IP Structure
MS Office Suite
WORK Barnes & Noble Marietta, GA
HISTORY Sales Associate Dec 2012-May 2013
Assisted customers with selection from our inventory
Operate POS terminal
Armark Atlanta, GA
Lakewood Amphitheatre associate March 2013-August 2013
Warehouse work
Academy Sports Snellville, GA
Customer Service Associate May 2013-Present
Responsible for inventory of merchandise
Project collaboration with other associates
Promoted to teamlead
LEADERSHIP National Society of Leadership and Success Computers For Youth
AITP
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