Maintenance Management
Resume:
James P. Vozza
Crown Point, NY *2928
******@*****.***
Objective:
Information Technology Systems Administration /
Critical Solutions Innovation
Executive Summary
Superior skills at evaluating, designing and implementing successful technology solutions for critical use scenarios.
Core Skills
IT Systems Planning, Design, and Implementation
Sr. Technical Analyses of Enterprise IT Systems
Stakeholder and Customer Interface Mgt.
IT Systems Administration; Solutions Innovator
Mgt. of Cross-Functional Organizational Needs
Implementation of Critical Security Environments
Exceptional Abilities to:
Properly plan and create enterprise IT system designs, implementation, monitoring and ongoing improvement strategies which serve multiple users with differing functional operating systems, system configurations, servers, data storage networks (SANS) and management, networking management, system performance and efficiency monitoring and metric gathering systems, network and systems security and enterprise IT systems administration needs.
Serve as the SME to manage stakeholders needs and expectations in a timely, effective manner with sensitivity to the concerns of varied cross functional groups, while serving as a single point of contact and SME leader.
Coordination and leadership for technical tasks which satisfy stakeholder and business directives while maintaining enterprise IT systems with superior functionality, availability, integrity, efficiency and reliability.
Career Progression
GENERAL DYNAMICS CORPORATION, [Jan 2000 to Sept 2014]
GENERAL DYNAMICS INFORMATION TECHNOLOGY DIVISION [12/2009 to 09/2014]
Northeast Regional Manager/Senior Systems Administrator
South Burlington, VT [10/2012 – 09/2014]
Award
Received the Director’s Meritorious Service Award – Boston Marathon Task Force 1. This Heritage Award is the second highest award granted within United States Customs and Immigration Service (USCIS) for substantial and distinguished contribution to USCIS and its mission during the year. Recognized for committed service following the Boston Marathon bombings in 2013.
Accounts Management Group East Supervisor/Senior Systems Administrator; Williston, VT [02/2012 – 10/2012]
Performed duties as a Regional Manager for the $137M GDIT contract with USCIS.
Provided customer guidance for technical implementation and fluid manning requirements.
Supervised 60 Direct Reporting employees including subcontractors of varying functional expertise, across 13 states and 75 customer sites with a 2.2 million dollar payroll.
Provided System Administration and Process Efficiency Analyses: analyzed complex system processes, and developed problem solutions in accordance with contract guidelines and Department of Homeland Security requirements.
Worked independently, planning, designing and implementing complex technical solutions that comply with multiple, specific system functional requirements including needs for data storage, controlled access, system updates and integrations, configurations and servers maintenance, system testing, system metrics gathering, networking, as well as the coordination of additional complex organizational business directives.
Developed, maintained and documented system administration including: Standard Operating Procedures, build guides, and operational instructions.
Analyzed and Optimized functionality and performance of hardware and software systems and gathering of performance and efficiency related metrics.
Ensured system server availability, integrity, efficiency and reliability.
Technical Management of Special Projects including: operating system migration for greater than 26,000 workstations from Windows XP to Win 7 environments.
Planned and Coordinated Desktop System Hardware and Software changes and maintenance including: installations, testing, modifications, upgrades, operations, troubleshooting, and documentation.
Addressed special customer needs in the multi-government agency environment. Included sensitive information transfers for agencies that included: United States Customs and Immigration Service, Office of Special Investigations, United Stated Department of State, United States Department of Defense, Federal Bureau of Investigation, and Department of Homeland Security Immigration Customs Enforcement.
Accounts Management Group East Supervisor /Senior Systems Administrator
Williston, VT [02/2012 – 10/2012]
Performed duties as a Senior Systems Administrator / Supervisor and SME for a 6 person contract team with a payroll of $490K.
Capture and Assess an array of user needs and translate those needs into a system design which serves multiple users with differing functional, data management, security and administrative needs.
Analyzed and Optimized functionality and performance of hardware and software systems including operating systems, data storage systems, updating, testing, optimizing, processing and functional integration supporting business objectives.
Creation and management of 1000 user accounts/month and user authorization documentation.
Provided System Administration, Functional Analyses, and Process Analyses: analyzed complex system processes and developed designs, implemented changes and created problem solutions in accordance with contract guidelines and Department of Homeland Security requirements.
Planned, developed, performed and documented system administration including: Standard Operating Procedures, build guides, and operational instructions and reporting for varied requests.
Responded to and resolved approximately 300 incident tickets/day for the Northeast Region of United States Customs and Immigration Service, Department of Homeland Security.
Planned and Coordinated Desktop System Hardware and Software changes and maintenance including: installations, testing, modifications, upgrades, operations, troubleshooting, efficiencies and documentation.
Ensured system server availability, integrity, efficiency and reliability.
Provisioned active directory, email, and legacy information systems for the United States Counterterrorism Information System for the Department of Homeland Security; Boston Bombing Investigation.
Coordinated and assisted in the management duties of the Northeast Region Office of Information Technologies, Information Technology Office Management organization.
Iraq Country Manager and Information Management and IT Systems Relocation Officer
Iraq [06/2010 to 02/2012]
Performed duties as an Information Management officer for Multi-National Forces Contract the valued at $220 Million, supervising 38 employees located in multiple geographic locations; with varying functional expertise.
IT Center Relocation Mgt.: Initialized, stood up, operated and tore down multiple, secure IT communications centers.
Performed duties Assuring Compliance with Department of Defense Directive 8570.01and maintained Top Secret level security for all communications services rendered.
Provided customer interface services including a single point of contact, managerial and technical solutions, and recommendations for current and future situational circumstances.
Provided coordination and front line trouble shooting as a senior analyst and SME for all IT issues; including project management in multiple areas of the International Zone such as: the United States Embassy, the J2 Forward (Intelligence Communications), the National Intelligence Center (the NIC), the Strategic Vetting Team (SVT), etc.
Assessed technology for use in critical infrastructure design and implementation.
Analyzed complex IT systems as well as component hardware and software for integration into systems for the purpose of ensuring system availability, reliability, integrity and efficiency of all integrated systems, data storage and varied functional support services of the IT system.
Created design and technical implementation solutions for providing, maintaining and deploying IT hardware, software and total systems infrastructure and services in support of strategic, tactical environments.
Provided change management, planning, coordination and deployment for all operations, maintenance, installations, testing, modifying, upgrading, and troubleshooting of hardware and software systems.
Maintained and documented system administration, standard operating procedures, system build, and instruction sets.
Provided technical expertise and support for multiple IT service locations in International Zone.
Maintained technical services readiness for immediate strategic, requests by maintaining constant performance monitoring of all crucial IT systems.
Coordinated contract closure activities, including but not limited to: manning changes, complete inventory accounting, equipment reassignment, logistics for personnel and equipment coordination reassignments, contract and document audits, contact reviews and other closure actions. Reporting at all levels.
Multiple Site Supervisor/Senior IT Systems Administration
Iraq [03/2010 to 06/2010]
Provided Project Management and Customer Interface services for two sites, Al Asad and Ramadi, Iraq supervising a team of 5 employees within varying functional areas.
Assessed technology for use in critical infrastructure design and implementation.
Provided change management, planning, coordination and deployment for all operations, maintenance, installations, testing, modifying, upgrading, and troubleshooting of hardware and software systems.
Analyzed complex IT system designs in terms of the component hardware and software needed to support the functional business needs. Systems were integrated to provide for multiple functionalities including communications, data storage, access control, and done so with rigorous support of mandated security while ensuring total, continuous system availability, reliability, integrity and efficiency.
Created and implemented technical solutions for providing, maintaining and deploying IT hardware, software and total systems infrastructure and services in support of strategic, tactical environments.
Documented system administration standard operating procedures, system build, and instruction sets.
Responded to system problems by analyzing and resolving malfunctions, adjusting equipment configurations and recommending resolutions which would optimize program advantages.
Maintained technical services readiness for immediate strategic, requests by maintaining constant performance monitoring of all crucial IT systems.
Maintained Top Secret level security for all communications and services rendered.
Network Administrator and A/V Technician Network
Iraq [10/2009 to 03/2010]
Network Administration and remedial maintenance for the NIPR and SIPR networks. The networks were in the “Perfume Palace” on Camp Slayer, Baghdad, Iraq and included responsibilities for the Continuation of Protocol site.
Operation and maintenance of a Video Wall consisting of a Planar X50 rear projection video system with several full motion video inputs from three different classifications.
Infrastructure upgrade installations and maintenance for customer work areas. Work included, but was not limited to: installation, cable managing and terminating of Cat5E and fiber (SC, MTRJ, LC and Unicam connectors).
IT Systems Engineer
Robins AFB, Georgia, USA [11/2008 to 10/2009]
Ensured that equipment sharing within the enterprise, for greater than 20 new projects and upgrades, were in compliance with local policies and Air Force time compliance technical orders.
Provided daily communications with technical vendors, project managers, and program managers.
Provided supervisory guidance to the logistics teams.
GENERAL DYNAMICS NETWORK SYSTEMS DEFENSE COMMUNICATIONS SYSTEMS [01/2000 to 11/2008]
Southeast Regional Service Center Network Administrator
Iraq [06/2006 to 11/2008]
Provided technical support for daily operations and maintenance of a Large Data, Video and Voice networks.
Managed WAN and LAN level maintenance actions on: Cisco routers and switches, Various Desktop Video Conferencing systems, Long Haul Communications Transport Systems with Encryption devices.
Network Administrator
MNF-1 Camp Slayer, Iraq [11/2005 to 05/2006]
Supervised 25 employees at various locations across the country
Provided Project Management for Two Significant Installations: For each, coordinated beginning to end execution of a $12 Million installation of 900 workstations using Clear Cube PCs according to designated design specifications with no operational downtime in a war time environment.
Provided customer interface services by managing and reporting all daily progress status of varied personnel assignments and functional availability of: Hardware technicians, Help Desk assignments, System administrators, Overall personnel logistics.
Organized weekly high level coordination meetings with upper management relating to the projects.
Video Communications Systems Engineer
Varied International Deployment Sites [03/2003 to 10/2005]
Site Lead for a 7 man work center supporting the CENTCOM Regional Intelligence Server site (CRISS-K) in Kuwait; Responsibilities included; Administrative, Logistical, Operational task assignments and instruction.
Technical supervision for providing network support of ATM and T1 circuits, including all Cryptographic responsibilities.
Provided video communications systems support for the following sites: RSC, Baghdad, Iraq, CENTCOM Regional Intelligence Server Site, Qatar.
Provided VTC communication and network support as a single man site for four months in Balad, Iraq.
Performed installation of a new communications site in Afghanistan.
Maintenance Technician/Data Library Maintenance Technician
RAF Molesworth, England [01/2001 to 03 2003]
Communicated technical situations, capabilities and needs with various cross-functional system administrators, technicians, and managers from several interfacing companies.
On Call responsibilities: 24x7 all year.
Sole maintenance technician and data library technician for RAF, Molesworth, England.
Equipment responsibilities included: Storage systems, Servers, Tape Drives, Switches, workstations, Libraries, routers, and Storage area network.
Technical Support Technician/Engineer
Pristina, Kosovo; Sarajevo, Bosnia [01/2000 to 01/2001]
Perform installation, operation, maintenance and administration of: Data storage hardware and software, user accounts, network infrastructure hardware, communication lines, workstations, servers, applications, fiber and twisted pair backbones.
Installation and setups of High Bandwidth Video Teleconferencing equipment and phone lines:
Classified and Unclassified Use, Use of multi-line phone box exchanges, Satellite video distribution systems from dish to monitor.
Performed simultaneous remedial maintenance for sites’ hardware and systems administration during installation period.
GTE CORPORATION, Data Services Systems Organization [06/1993 TO 12/1999]
Small Computer Maintenance Shop/Field Service Representative – Varied Positions; RAF Molesworth, England [06/1993 to 12/1999]
Positions included: Audio Video Systems Engineer, WAN and LAN Technician, and Remote Site Support Technician
Certifications
Microsoft Server 2008 Network Infrastructure Configuring - MCTS
International Communications Industries Assoc. - Certified Technology Specialist: Audio Video Suite Design
ITIL Foundations V3
COMPTIA - Network + Certification
COMPTIA - Security + Certification
Specialized Training
Mainframe Coursework: Sun Microsystems
Mainframe Coursework: Silicon Graphics
Mainframe Coursework: IBM Corporation
Network Coursework: Network Equipment Technologies
Radio Technologies: Motorola Corporation
Robotics Coursework: Advanced Digital Information Corporation
Academic Degrees
AS in Business Administration; American Intercontinental University - graduated with honors
United States Air Force: Electronic Computer and Switching Systems Specialist Training (1144 Hrs.): AFSC 305X1(2E2)
Contact this candidate