Customer Service Office Staff
Resume:
Tupreme Carter
Hampton, GA *****
770-***-**** Home, 770-***-**** Cell
OBJECTIVE:
To secure a challenging position with a progressive organization focused on the increase of revenue and expansion of the customer base while providing the best customer service.
TEE’s Mobile Notary and Notary Signing Agent 01/2013 – Present
Independent Contractor
Responsible for Marketing, Advertisement and Scheduling Appointments daily.
Responsible for Accounts Receivable, Closing Notary for Title companies.
Provide great Customer Service in a proficient and timely manner.
Complete I-9 forms as an Authorizes Representative.
Special Skills: Certified NNA and NSA, Notary Public
Heartland Hospice 4/2004 – 12/2012
Office Manager
Responsible for processing payroll weekly in Horizon.
Responsible for Billing, Human Resources and Accounts Receivable.
Prepare reports for the Administrator, Director of Professional Services.
Audit and maintain all employee personnel files, order all office supplies thru DSSI.
Educate and enroll all new hires about their benefits packages.
Enter all new hires in PeopleSoft, Reconcile weekly revenue reports.
Responsible for interviewing, orienting & training Team Coordinators.
Supervise office staff in all product lines; delegate work duties as appropriate.
Chamberlin Edmonds & Associates 04/2000 – 4/2004
Billing Coordinator
Review Citrix and billed outstanding Insurance, Medicaid and Medicare claims.
Generate UB-92 and 1500 claims, Post payments to patient’s accounts
Billed outstanding claims hardcopy and electronically.
Verified eligibility status and daily reports on outstanding accounts.
Documented correspondence verified Authorizations on current and new patients.
Maximus Healthcare 2/1997 - 3/2000
Team Leader
Served customers following policies and procedures under the Georgia Medicaid Project.
Provided information to Medicaid / Medicare patients on managed health care services.
Conduct customer interviews and inform patients about the healthcare options.
Enter all patient information into Climates system, Generate management reports.
Monitor all Beneficiary Service Rep. Incoming and outgoing calls for accuracy.
Achievements Outstanding Achievements Recognition, Skills Development Training, Certificate of Continuing Educations.
Reference upon Request
Tupreme Carter
731 Tara Bend
Hampton, Georgia 30228
770-***-**** Home, 770-***-**** Cell
Education
D.M. Therrell High School
Diploma
Atlanta area technical school
Information Process Specialist
Atlanta Metropolitan College
Associate Degree, Major Business
Special Skills
Public Notary, NNA
Notary Signing Agent, NSA
Contact this candidate