Alberto Alzate *** Bender Ave Roselle Park, NJ 908-***-****

acquwb@r.postjobfree.com

Education

American Intercontinental University IL

B.A in Information Technology 2004

Union County College NJ

A.A.S in Electromechanical Technology Computer Service/Robotics 1999

Employment

Stifel Nicolaus Florham Park, NJ

Support Engineer(Trade Floor) 04/2014 to Present

Level I and II support for over 180+ users including technology, and executive support.

Responsible for troubleshooting application issues related to the trading desk including Reuters and Bloomberg support.

Support Trade Desk consisting of ~40 traders.

Provide remote support and assist users that are using Cisco Anyconnect, RSA tokens, and Citrix Xen desktop.

Provide support for users in the eastern portion of the United States

Push out Windows updates/patches via Microsoft’s System Center Configuration Manager.

Support and configure PDA's such as Blackberry's, smart phones, iPhones.

Experience in using Blackberry (BES) server and MobileIron for account access, creation, etc.

In charge of merging new acquisitions’ technology and removing old technological equipment for legacy locations.

In charge of ordering, disposing, and upgrading all equipment in the Florham Park office.

Proficient in Active Directory. (Account creation, deletion, group add, removal, etc.)

Basic configuration of batch file scripts for automation.

Responsible for audio and video conferencing setups.

Responsible for managing Card Access system for security access to office space as well as video surveillance.

Basic knowledge of DHCP and DNS protocols.

Work closely with system engineering and networking teams.

Investors Bank Iselin, NJ

Computer Technician 01/2013 to 03/2014

Provide support for 1600 users within the company.

Provide local and remote Support for VP’s, SVP’s, and C-level executives.

Configure cisco switches to work on the network and assist with imaging of equipment.

Support and configure PDA's such as Blackberry's, smart phones, iPhones.

Use Blackberry Enterprise Server to assist in in troubleshooting blacknerries.

Marsh & McLennan Morristown, NJ

Computer Technician 04/2007 to 12/2012

Provide local Support for 500 users in two locations.

Provide local and remote Support for VP’s, SVP’s, and C-level executives.

Provide remote and desk side support for fellow colleagues.

Became Lenovo Certified in order to learn the latest technologies and save the company money.

Work on a regional scale to ensure consistency in our working environment.

Health Star Communications (Contracted) Woodbridge

Desktop/server support 09/01/2006 to 01/29/2007

Provided users with support for hardware and software.

Provide local and remote Support for VP’s, SVP’s, and C-level executives.

Created new user accounts in AD and Outlook e-mail accounts.

Per Diem Work NJ

Desktop/server/network Support 07/2005 to 09/2006

Set up home networks for people to work from home.

Upgraded and repaired H/W for home users.

Managed other employees and provided assignments for them.

UMDNJ (IST department) Newark, NJ

Desktop Support/Help Desk Support/ Network 02/2003 to 07/2005

Managed user accounts.

Provided support for fellow colleagues' and executives’ hardware and various software.

Empire Blue Cross Blue Shield NY, NY

Desktop Rollout/Desktop Support (Contract position) 05/2002 to 12/20/2002

Managed a roll out of 1600 laptops company wide.

Managed 6 other coworkers during the rollout.

provided support for hardware software.

Eplus Consultant Readington, PA

Desktop support 06/2001 to 05/2002

Provided support for their clients Empire BCBS and UMDNJ.

Supported hardware and software for the client's employees.

Verizon (MSX int. Consultant) Newark, NJ

Help Desk Support / Desktop support 06/2000 to 04/2001

Help Desk Support / Desktop support

INC Inc. Cranford, NJ

Desktop Support 01/1997 to 06/2000

Help Desk Support / Desktop support

Languages:

Speak, read, and write in Spanish

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