Customer Service Supply Chain

Akhil Parachalil Mohan

APP# **, Sybyl Court Halifax, Nova Scotia, B3M1G7.

Mobile- 647-***-****

Email: *********@*****.***

Personal Statement:

I am an ambitious and creative professional who has the ability to think independently and handle multiple projects successfully through to the completion. I have a proven track record of driving new initiatives to improve productivity. Working in dynamic, at times chaotic, retail environment has made me develop diverse set of skills such as taking initiatives, operating in a busy team, delivering the results under pressure. I am able to work closely with colleagues to explore potential opportunities for cost reduction in supply chain. I have a thorough understanding of warehouse management and distribution system that enables me to draft practical policies for logistics activities. I am currently seeking a position in logistics and supply chain industry to pursue my professional career further.

Areas of Expertise:

Stock management Operational excellence Workload Forecasting Logistics Planning

Cost reviews Negotiating Loss management Shipping & Receiving

Sales forecasting Shipping Industry

Employment History:

Trainee navigational officer (Deck Cadet) American President Lines, Singapore.

12/08-05/11,

Ensure an outstanding navigational Experience through implementing orders from Captain as well as building a community of loyal crew onboard.

Deliver Lifesaving appliances demonstrations and workshops to improve safety onboard.

Achieve revenue by delivering cargoes safely.

Report to Chief Officer on a daily basis.

Dealt with invoices, inventory management and stowage of containers.

Prepared monthly Stock reports.

Assist in navigational watch, Cargo watch.

Highlights/Achievements:

Successfully completed shipboard tasks and training onboard ship.

Received Best Performer award from Captain.

Successfully passed Second Officer exam from Merchandile marine department.

Approved by Director General of shipping to work as a navigational watch keeper.

Holder of Certificate of Competency to work as a Second Mate on foreign going vessel.

Holder of certificates – Personal safety and social responsibility, Personal survival techniques,Medical first aid, Advanced firefighting.

Holder of Security guard license.

Third navigational officer(supervisor)Campbell shipping pvt ltd, Bahamas

05/12-04/14,

Manage and coordinate the deck and engine department including loading/discharging of cargoes.

Process requests and invoices through materials, inventory and financial electronic in-ship systems.

Direct and supervise deck department.

Review the performance of subordinates to ensure compliance to company standards.

Effectively communicate with all associates and charterers

In charge of navigational watch from 0800 to1200 hours and 2000 to 0000 hours every day.

In charge of cargo watch from 0600 to1200 hours and 1800 to 0000 hours at port.

In charge of Life saving and firefighting appliances onboard.

Maintain Comprehensive knowledge of securing, monitoring and delivery of cargoes.

Execute actions to avoid collisions.

Security guard (Part-time)Asap Secured, Milton Ontario, Canada

12/14-04/15,

Protect the safety and well-being of both customers and employees in a retail establishment and to prevent financial damage caused by shoplifting, robbery, or similar dangers.

Monitor the retail store or area, using video surveillance equipment, and being able to clearly communicate with other security personnel

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Provide excellent customer service

Assistant Site Security Co ordinatorAon Hewitt,2 Sheppard Ave. East Toronto, Canada

05/15- Present

Protecting people, property, and information by various means including but not limited to: physical access control, proper information control, safety observation.

Providing excellent customer experience.

Involved in all aspects of access card creation and distribution for applicable sites.

Sending reports on a regular basis detailing information on various access sites and/or procedures

Academic qualifications:

Logistics Management

Centennial College,

Scarborough,Toronto, Canada.

Indira Gandhi National University

Bachelorsin nautical science,

Delhi, India.

St Thomas Higher Secondary School,

12th Science,

Kerala, India.

Sree Vidhyadi Raja English Medium High School

10th Kerala, India

Reference- Available upon request.

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