Customer Service Manager

Armando A. Mercado O. **** Fontainebleau Blvd Apt J-21 Miami FL 33172 Phone: 305-***-**** E-mail: **********@*****.***

Objective

To contribute to an organization's success through the use of my exceptional customer service, managerial, and people skills and to obtain a position with a well - established company that includes potential for my personal growth and advancement.

Qualifications

Demonstrated team player attitude with the initiative and ability to plan and coordinate operational activities. A responsive professional with affective problem solving skills who enjoys a new challenges and responsibilities. High energy level, loyal, dependable, reflects a strong worth ethnic and thrives in multicultural environments.

Work History

2014-2015/ Manager- Account Executive/ Corpo Link North, Hollywood, Fl

Provide a high level of customer service by assisting customers and assessing their needs regarding, prices and changes related to business terms to existing and new customers..

Demonstrated team player attitude with the initiative and ability to plan and coordinate operational activities.

2010- 2014/ Account Executive/ Ciudad Doral Newspaper/ Doral,FL

Provide a high level of customer service by assisting customers and assessing their needs regarding, prices and changes related to business terms to existing and new customers..

Demonstrated team player attitude with the initiative and ability to plan and coordinate operational activities.

2009 2010/ Manager / TOTTIS PIZZA / Miami, FL

Receive and dispatch orders.

Provide a high level of customer service by assisting customers and assessing their needs making and regarding orders, prices and changes related to business terms. Demonstrated team player attitude with the initiative and ability to plan and coordinate operational activities.

2006-2009 / Assistant Manager / Domino’s Pizza / Miami Gardens, Fl

Receive and dispatch orders.

Provide a high level of customer service by assisting customers and assessing their needs regarding orders, prices and changes related to business terms.

Skills

Bilingual : English & Spanish

Proficient in Microsoft Windows, Word, Excel, Power Point an Outlook XP.

Experience in multicurrency and Multinational environment.

Customer First Mind Set.

Ability to establish relations and negotiate with different departments.

Education

2007- Miami Dade Community College

English Credit Certificate program (ESOL)

2006 Medical Assistant. Hi Tech School Of Miami.

2003-Technological Institute Venezuela

A.A on Computer Systems

References

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