Customer Service

KIARA LAURNEE BROWN

**** ** **** ***, *******, Florida 33023; Tel: 954-***-****; Cell: 954-***-****; *************@*****.***

OBJECTIVE

Profile:

Highly personable, versatile, flexible, and knowledgeable.

Dedicated, resourceful, and goal-driven, with a solid commitment to professional growth.

Accommodating.

Analytical with bookkeeping, and data processing skills.

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

People oriented with excellent interpersonal skills and oral and written communication skills.

WORK HISTORY

Telephone Operator Weston, Florida

Cleveland Clinic April 2013 to Present

Operate a cordless telephone switchboard to relay incoming, outgoing, and interoffice calls.

Switch keys to make connections and relay calls on switchboard.

Keep record of calls placed.

Supplies information to callers and record messages.

Answer incoming calls and route them to appropriate destination.

Note keeping

Handling of overhead pages and alarms.

Secretary Miami Beach, Florida

Biscayne Elementary Community School November 2007 to July 2015

Handle large volume of student and parent entries and withdrawals.

Operate computerized switchboard and telephone.

Provided clerical support in areas of file maintenance and preparation and processing of sensitive documentation.

Maintained daily bookkeeping.

Operate copy machine, printer, and fax machine.

Process and document work orders/ accident reports.

Mail Clerk

Processing of lunch applications.

Data Input

Memos

Computer Graphics

Sales Associate Miramar, Florida

Foot Locker March 2009 to August 2013

Sold designer footwear, accessories, and apparel to customers on a daily basis.

Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies.

Perform semi-annual merchandise audits.

Inventory control.

Providing excellent customer service.

Perform stock locators.

EDUCATION

Broward College Davie, Florida

Associate’s Degree August 2007 to Present

GPA: 3.4

Associate of Science Degree: Pre-Physician Assistant

Nova High School Davie, Florida

High School Diploma August 2003 to May 2007

GPA: 3.6

SOFTWARE/SYSTEM SKILLS

Computer Skills:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ISIS

Fax machine

Copy machine

Printer

Microsoft Outlook

REFERENCES

References available upon request.

Contact this candidate