Customer Service Representative

Marcellis Hart

OBJECTIVE: To obtain a position with your company, where my experience, my skills, and abilities may be used to assist customers with the best possible customer service.

EDUCATION and TRAINING

South Carolina State University, Orangeburg, SC

Studied Physical Education August 2006-May 2008

Charlestowne Academy, North Charleston, SC

Diploma, High School Credentials August 2002-June 2006

EXPERIENCE:

T-MOBILE DANIEL ISLAND, SC February 2014-October 2014

Customer Service Representative

Engaged with customers to discuss current and previous account information

Able to work in a team among my co-workers

Relied upon, by management to handle different customer calls

95% of irate customers converted to satisfied customers, subsequently agreeing to structured payment plans on past due accounts

AMAZON, North Charleston, SC October 2012- January 2014

Production Associate

Work with multiple internal and external vendors to ensure quality and accuracy standards are met

Responsible for file preflight for publisher content, providing feedback for file analysis

Provides Global Account Management team with printed samples for large scale publishers by preparing files for print

Manage the sample workflow and status updates to the team and review the final physical book to ensure a quality product for the publisher

Monitor the processing of files within multiple systems, to troubleshoot processing errors, troubleshoot files and production

PROFESSIONAL SKILLS

Ability to Listen Closely and Negotiate with Customers

Clear Verbal Communication

Ability to Empathize

Data Entry and Computer Skills

Ability to Memorize Protocol and Guidelines

Time Management Skills

Manages to Learn the Highest Level of Product Knowledge

Professional Customer Service

Oversee Multiple Systems

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