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Customer Service Sales

Location:
Texas
Posted:
July 21, 2015

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Resume:

Lindsey M. Cooper

**** ******** ****** ******, ** 75214

972-***-**** acqurn@r.postjobfree.com

Marketing Manager / Director

Promoting profitability through efficiency and innovation.

Marketing Strategies Customer Service Client Retention

Process Improvement Operations Management

PROFESSIONAL SUMMARY

7 years of marketing experience and management with a Bachelor of Science in Business Administration and additional practice in sales and customer service.

Organized and focused with outstanding interpersonal and communication abilities and capable in independent operations and team dynamics.

Detail oriented with exceptional multi-tasking abilities, and excellent verbal, written and presentation skills.

Proficient in Windows operating systems, Microsoft Office Suite (Word, Excel and PowerPoint), Adobe Photo Shop and Page Maker.

Professional Experience

Gasket Guy of DFW, Dallas, TX August 2009 – Present

Commercial Refrigeration gasket suppler and installer.

MARKETING MANAGER

Develop and administer marketing programs including telesales and provide customer service, accounting support in billing and collections and assist with office operations management.

Instrumental in raising revenues and profits by 30% each year through increasing the number of customers by 30% and positioning the company to enter new market segments.

Captured large, profitable accounts such as Hilton Hotels.

Developed effective marketing projects such as assembling a database for different types of industries including retirement homes, hotels and restaurant chains to use for mass mailing, phone follow up and reporting to the sales staff.

J.B. Hunt Inc., Lowell, AR June 2008 – August 2009

Provides logistics management services and integrated transportation solutions to major corporations.

CARRIER SALES COORDINATOR

Coordinated carriers to pick up and deliver client’s freight. Developed and managed a network of outside carriers to ensure adequate capacity for assigned market. Solicited new sales by developing leads and cold calling potential customers.

Negotiated with carriers to meet margin requirements and ensure maximum profitability and boosting customer satisfaction.

Lindsey M. Cooper 972-***-**** acqurn@r.postjobfree.com Page 2

J.B. Hunt – Continued

Assure on time delivery by obtaining adequate updates from carriers and individual drivers to monitor all freight in transit.

Consistently in the Top 5 revenue producers in ICS branch, exceeding margin and revenue goals each month of employment.

ADDITIONAL EXPERIENCE:

Server, Prestonwood Country Club, Plano, TX, Summers 2003 – 2005.

Sales Representative, Abercrombie and Fitch Company, Frisco, TX, November 2002 – February 2003.

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION – MARKETING

University of Arkansas, Sam M. Walton College of Business, Fayetteville, AR 2008

Zeta Tau Alpha Sorority, Member

Operations Team Leader, S.A.K.E. – Students Acquiring Knowledge through Enterprise, Walton College of Business, January – December 2007.

1 of 15 selected from a pool of 250 to gain business experience and elected operations team leader, delegated roles and assignments.

Provided order processing and receiving, preparing, entering and tracking orders, as well as customer service, marketing and sales.

University Ambassador: demonstrated and instructed students and professors in the logistics and information to establish a S.A.K.E. program in Tunisia, Africa.

Community Involvement

National Charity League (NCL), Volunteer

Over 100 hours at various facilities including Children’s Medical Center, Plano City Parks and Recreation Program, Plano Senior Community Village.

Prestonwood Baptist Church, Volunteer – Choir member, mission trips, youth bible study.



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