Customer Service Assistant

NADIA MARTINEZ

**** *********** **** **********, ** 30022

917-***-**** ***************@*****.***

Professional Summary

An HR specialist who is a dynamic leader, team player and motivator seeking to secure a challenging position with a diverse Corporation in which my education and work expertise will contribute to the success of a growing and prosperous team or department. A highly motivated, ambitious, energetic, bilingual, self-starter that is able to establish long term business client relationships.

Skills

Recruitment/Staffing

Strong Communications Skills

Interviewing Skills

Employee Coaching

Bilingual Spanish/English

Records Maintenance

Compliance Audit Experience

Work History

Employment Specialist-Recruiter Randstad Source Right, Alpharetta, GA Jan 2015 - Current

Organized new employee orientation schedules for all new hires.

Tracked key dates and deadlines and maintained specific personnel lists.

Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.

Screened all applicants based on their qualifications and background.

Specifically assigned to the front end department for the recruitment of up to 4 requisitions.

Successfully engaging and communicating with passive and prospective candidates.

Minimum of 40+ calls/connect attempts per day.

Performing a verbal review of qualifications with prospective candidates.

Use of independent judgment to determine prospective candidate fit.

Use of influence and persuasion to sell potential candidates on employment opportunities.

HR Assistant Hire Dynamics Outcomes Health Solutions, Alpharetta, GA Dec 2013 - Nov 2014

Onboard Field Reviewers Email pretests Run reports from Survey Method

and Mind Flash to ensure completion Email paperwork request (Resume, credentials, I9, badge photo, auto insurance)

Follow up with Field Reviewers

File paperwork process faxes Create profiles in iTools

Active Field Reviewers

Run monthly reports

Confirm currency of auto insurance

Survey method background checks, OIG/GSA, etc. Miscellaneous

Recruitment and Administrative tasks as needed.

Resolved employment-related disputes through proactive communication

Contract Screener-HR Assistant Randstad Staffing AT&T U-Verse, Alpharetta, GA Mar 2012 - Oct 2013

Source qualified candidates through a variety of avenues including employee referrals, social networks, special interest groups and job postings

Manage all aspects of the Taleo database, searching the database for relevant candidates, moving candidates through the system

Phone screen candidates to identify goals, achievements, strengths and weaknesses to make the best match for open requisitions

Monitor and input all data in Taleo, including feedback from hiring managers and supervisors

Qualify and recommend candidates that meet the clients' unique culture requirements and expertise education

Managed and scheduled applicants for the Premises Technician/Wire Technician Assessment (PTA/WTA), physical abilities and evaluations

Create and distribute monthly reports

Customer Service Representative Sanofi-Aventis, Bridgewater, NJ Jan 2011 - Sept 2012

Managed customer inquiries in Siebel database with a high level of accuracy while prioritizing multiple tasks simultaneously

Analyze customer inquiries within established policies, procedures, stands and workflows

Inquiry resolutions may include but not limited to verbal, written responses, triage, fulfillment, order processing and escalation to Team Lead or Management

Maintain high knowledge of products, policies, procedures, contacts and the pharmaceutical industry

Responsible for maintain accuracy for order processing within SAP system to fulfill refund and replacement requests

Utilize knowledge of team, procedures, trending and research reporting to recommend process improvements and efficiency gains

Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers

Organize and prioritize to maximize efficiency to meet weekly and monthly target goals.

Human Resource Assistant D&D Auto Logistics, Staten Island May 2006 - Dec 2011

Assist with customers over the telephone with tracking and tracing, facility locations, contact name and numbers, general information

Processes daily driver trip envelopes receipts, delivery receipts, and paperwork

Keeping track of drivers trip credits, and DOT required paperwork

Utilize log scanner system, driver logs compliance, as well as fuel tax tracking and reporting.

Generate Monthly and Quarterly Fuel Tax reports.

Process new driver applications and employment verification checks.

Conduct new driver orientations.

Keep track of EZ Pass Toll Road Program and account balance, as well as Prepass devices and operations

Order office supplies as needed

Filing, copying and processing daily paperwork and trip envelopes

Assist dispatch and management wherever needed as general office clerk

Software

Microsoft Office Suite Benefits Administration including Word, Excel, some PowerPoint,HRIS and Outlook Siebel, Taleo, Lawson

Education

Associate of Science Georgia Perimeter College (Expected Graduation 2016)

Alpharetta, GA 2013- Current

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