Customer Service Microsoft Office

Chia-Chuan Chang

*** * **** ****** *** *A New York, NY 10001

*********@*****.*** 929-***-****

EDUCATION

Pace University New York, NY May 2015

Master of Science Information Systems

GPA: 3.60

DEPAUL UNIVERSITY Chicago, IL May 2010

Bachelor of Science Commerce, Major in Business Administration

COMPUTER SKILLS

Operating Systems Windows and Mac OS operating system

Programming Languages JAVA Basic

Software Microsoft Office, MS Project, Visio

Database Knowledge MS Access, SQL, StatTools, Netsuite

ACADEMIC PROJECTS

Application Development

Worked on a team of four to develop an application for a reservation system using UML and Plug-in software

Database Design for Database Programming

Worked on a team of five to develop an database for a restaurant using MS Access, UML, and SQL

Simulation for Business Development

Worked on a team of five to develop a simulation of a business life cycle using Capstone business simulation

EXPERIENCE

RIM MASTER INDUSTRIAL Co., LTD. Tainan, Taiwan April 2011 to November 2013

Customer Service and Sales Associate

Manage the accounts of specific clients with pricing for raw materials, answering questions about products, and introducing new products

Negotiating materials prices with suppliers and vendors for raw materials and machineries

Develop and implement production tracking and quality control systems

Coordinate and participate in promotional activities and trade shows

Manage inventory and cost control programs

Initiating market research studies to search raw material suppliers and develop possible buyers

TOP-LINE FURNITURE CORPORATION Bensenville, IL January 2011 to March 2011

E-Commerce Intern

Promoted products on websites by uploading product description, picture, and price

Used Netsuite software to fulfill and track inventory and manage shipping

Provide customer service answering questions about products, helping customers with replacement parts and returning item

CHINESE AMERICAN SERVICE LEAGUE Chicago, IL September 2010 to December 2010

Volunteer

Update employment information entering data into software system

Translated public service announcement and local event

Provide IT service solving issue of hardware/software and training basic Windows operating system and Microsoft Office

LANGUAGES

Native in Chinese Mandarin

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