Customer Service Data Entry
Resume:
Carol Marshall
Fort Washington, MD 20744
********@*****.***
SUMMARY:
Application Service professional with 5 years of experience in all aspects of application verification for medical students. Strengths include
accuracy, attention to details, problem solving, customer service, trouble shooting, computer skills, and meeting deadlines.
EXPERIENCE:
2/10-6/15 American Association of Colleges of Osteopathic Medicine
5550 Friendship Blvd., Suite 310
Chevy Chase, MD 20815
Responsible for verification of academic data for medical students using official transcripts, identifying missing information, printing and scanning emailed transcripts to applications, responding to emails, uploading MCAT scores to applications, corresponding to domestic and foreign institutions for availability of transcripts, updating applicants applications after verification, create lists of discrepancies to be distributed to institutions, notify applicants with incomplete applications of transcripts received, answering the phone, run report to ensure all verified applications were resubmitted, and assist team members to resolve
daily problems.
10/07-2/10 Telesec/Corestaff
2730 University Blvd. West
Wheaton, Md
While working with this temporary agency, I was assigned to Marriott, Holy Cross Hospital, and the American Association of Colleges of Osteopathic Medicine.
9/09-2/10 Application Verifier
American Association of Colleges of Osteopathic Medicine
5550 Friendship Blvd., Suite 310
Chevy Chase, MD 20815
Human Resources Assistant
Holy Cross Hospital
2/18/08-1/30/09 1500 Forest Glen Rd
Silver Spring, Md
Responsible for answering high volume of phone calls for the purpose of answering
questions, resolving problems, and referring callers to appropriate department.
Interact with Holy Cross employees to help solve their problems. Also assist
Compensation Analyst with grading employee evaluations, logging scores on
excel spreadsheet, updating employee appraisal periods in Peoplesoft, and
follow up with department managers for incomplete evaluations.
Data Entry
Marriott
1/21/08-2/3/08 401 Fernwood
Rockville, Md
Entered data from Excel files onto MRF System
Receptionist SRA/Constella Group
6001 Executive Blvd
Rockville, Md
Responsible for answering phones, receiving visitors, and logging
incoming mail
6/98-9/02 Computer & Hi-Tech Mgmt
700 Army Navy Dr
Arlington, VA
Data Entry Analyst
Reviewed, extracted, and summarized information from various source documents from DEA agents, then entered that information into the NADDIS computer database. Performed visual verification of keyed in information. Entered approx. 70 to 90 documents daily.
EDUCATION
High School Diploma
Some College
SECURITY CLEARANCE
6/93 Secret, granted by DISCO
6/98 Confidential
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