Human Resources Customer Service

ABIDEMI ELIZABETH AFOLABI

*** ****** ***** ******, ****** WI. 53575

Phone: 608-***-****

Email: **********@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Over 10 years of Human Resources experience

Extensive background in staff recruitment and retention

Staff training and development

Superb written and oral communication skills

Organizational and Strategic Planning

Employees coaching and conflict resolution

Purchasing and procurement

Knowledge of Federal and State Employment Laws

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES COORDINATOR

University of Wisconsin Foundation and Alumni Association, Madison WI (05/25/2015 – Date)

Post job openings on various websites and social medias

Recruit (phone, email, social media, networking, etc.) candidates.

Source, contact and/or respond to candidates from online job boards via database resume searches and job postings

Phone screen candidates prior to scheduling interviews with department managers

Provide continuous updates regarding viable candidates.

Conduct administrative duties such as resume processing, interview and reference checks.

Enter all necessary information about the recruited candidates into the ADP HR database

Other miscellaneous/assigned HR tasks

HUMAN RESOURCES ADMINISTRATOR (TEMP)

Oxford Global Resources, Madison WI (11/2/2011 – 06/19/2012)

Regularly met with members of the management to understand staffing needs

Coordinated recruitment processes including but not limited to postings, sourcing candidates, interviewing and background checks.

Generated employee notifications: starters, leavers, offer letters, and term letters.

Prepared daily, weekly, monthly, and quarterly production and activity reports.

Prepared and distributed production and other specialized reports to corporate management, branch management and staff on a daily, weekly, monthly and quarterly basis.

Acted as the point of contact for employee inquiries and issues regarding payroll, benefits, open positions and resolved employee conflicts

Supported the region by preparing performance reviews and employee improvement plans; by providing systems, policies and procedures training and guidance to HR assistants; and by monitoring daily office workflow including timeliness and quality. Reallocated resources as needed to deliver required service standards.

Created and maintained administrative and personnel files and record keeping systems, to include sorting, labeling, filing, and retrieving documents. Entered data and maintained all personnel records into HR database.

Interacted with corporate administrative functions such as Human Resources, Travel Coordinator, Billing, Payroll, and Finance to ensure proper adherence to corporate processes, policies and procedures for the office.

OFFICE ADMINISTRATOR (TEMP)

Madison Area Technical College, (MATC) Madison WI (4/2010 – 08/2010)

Gathered, organized and audited all faculties’ company credit card statements to ensure accuracy of payment.

Utilized PeopleSoft software to make expenditure information accessible to employees by sorting and filing documents and maintaining data on the intranet site.

Entered and maintained vendors’ information in the PeopleSoft

Improved Excel files, and updated missing statements, and/or receipts

Transmitted purchase orders to vendors by utilizing mail, fax, and email to assist with bidding files

HUMAN RESOURCES GENERALIST/RECRUITER

HMS Host O’ Hare Intl. Airport, Chicago, IL (12/1998 – 05/2007)

Recruited, interviewed and screened candidates as well as performing background check on each candidate.

Facilitated the hiring process, including acting as liaison for hiring manager and staffing/recruiting, scheduled new hires for orientation, arranged appropriate facilities for new hire, and ensured all new hire paperwork were sent to corporate payroll.

Supported workers compensation claims and general liability, made phone calls to insurance company, filed accident reports, and managed cases for affected employees.

Used “Five Star Training” to analyze and recommend training for new hires, and advise employees daily on law enforcement.

Meet with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels and diversity

Performed general administrative functions including but not limited to employee file maintenance and preparation of legal compliance logs.

PeopleSoft systems data entry and maintenance

EDUCATION

Herzing University, Madison, WI. BS in Business Administration

Human Resources Training Certification, New York, NY

Conference for Food Protection, Madison, WI. Food Manager Certification

PROFESSIONAL SKILLS

Microsoft Word

PeopleSoft

ADP

Sendouts

Windows, Excel, PowerPoint

Teamwork and Communication

Leadership and Time Management

Organization behavior and Training

Office machines and equipment

Customer Service/Call Center Environment

Contact this candidate