Manager Management

VenkataSuman Mobile: +91-970*******

Email: ****.******@*****.***

EXPERIENCE SUMMARY

o7.2 years of IT experience in Platform deployment, Production Support, maintenance and administration also Development experience.

oHaving 1 Year of Onsite Experience working with BT Client Closely.

oHave been Working for the BT projects in Gold Support 24X7.

oMore Feasible to be work at any time .Worked as cluster member for different projects.

oHands on experience with installation of web logic application server 8.1, 9.2 web logic servers.

oCertified Web logic 10g Server Administrator.

o Completed ITIL Certification.

oHands on experience in installation, configuration and administration of ZXTM 4.2 r2 traffic management server.

oHands on experience with installation of sun-one Web sever 6.1, installation of sdk patches on web servers, configuration of virtual servers and few administration tasks.

oHands on Experience with CA Siteminder .

ACADEMICS

Master of Computer Applicaton (MCA), Osmania University, India.

Bachelor of Computer Science (BSc), Nagarjuna University, India.

TECHNICAL SUMMARY:

SKILLS

TOOLS

Operating Systems

Windows XP/Vista, Sun Solaris, Unix

Traffic management servers

ZXTM 4.2 r2

Web Programming

HTML

Application Servers

Web logic 8.1, 9.2,10

Web Servers

Sun-one Web server 6.1

Change Management Tool

Clarify

Content Management Tool

Team site 6.0

Search Engine

Endeca

WORK HISTORY

Duration

Organization

Designation

May 2008 – 2011

TechMahindra Ltd

Technical Associate

March2011 to May 2012

TechMahindra Ltd

Sr. Technical Associate

May 2012 to till Date

CA Technologies

System Admin

ACHIEVEMENTS

Developed excellent relations with customers and received several complimentary emails for work

Got Rewards from BT Clients and from Tech Mahindra.

Got recoginisation from BT clients

Have displayed high end ability with lead to increase in the scope of Project and hence the business completed all transitions successfully and before deadlines.

WORK EXPERIENCE

1) SaaS Hosting – OnDemand. CA.May 2012-To Till Date

SaaS- Hosting is a platform and in that we supported multiple applications like Clarity, Nimsoft, NSD and Watch-Mouse.

Clarity is a CA product and that which will be helpful to generate the Clarity PPM Reports. Clarity is having 250+ customers and all are having different SLA.

Nimsoft and NSD are also CA Products and that are used for to Monitor the customer applications. Simply we can call it as a Monitored systems to applications.

Watch-Mouse is also a Monitored application that which will monitored the application URLS and PoP’s.

Role:

Building the clarity application on customer environment like Demo, Dev, Test and Production.

Provisioning the NSD and Nimsoft on Customer Applications.

Responsible for to Meet SLA Targets.

Release Co-ordination, Support and Issue resolution

Responsible for to give a extent support on major outages.

Deploying the Applications On all customer Environments.

Maintain knowledge repository of incidents/faults occurred.

2) R10SS – BT, UK. Dec 2010– May2012

R1OSS application is developed for BT. This application belongs to the Retail LOB . The VOIP Breeze R1OSS is provisioning database for BT’s consumer VOIP (BBTalk) and Business Broadband VOIP (BBV) Product. It forms as the central system interacting with the order placement systems, billing systems and the voice platforms through various interfaces.

Role:

• Responsible for the R1OSS Application for E2E activities

• Have been off-shore/onsite co-coordinator from the team and been front facing to the Customers and involved in various customer meetings ad client issues.

• Deploying the Applications in Production Environment

• Maintenance of the web Logic servers on Production

• Release Co-ordination, Support and Issue resolution

• Provide second line support for R1OSS including handling faults raised by users and carrying out various proactive maintenance activities, to minimize fault levels with out any SLA violations

• Work closely with BT Service Manager on Service Improvement tasks.

• Maintain knowledge repository of incidents/faults occurred.

3)ENDECA – BT, UK. May 2008 –Dec2010

Endeca is a tool it acts like database . Endeca is basically working for Supersite,people finder BTR Retail. Important zones are Dgaraph,ITL,Crawlers,webstudio&weblogic zones. This tool supports to Retail,GS supersite. Supersite is a step towards supporting and providing the required information for suspect, prospect and opportunity users of BT Global Services. In other words it is a complete site for pre login journey. Retail Search Application is one that which provides you the search functionality across the BT.com site.

Application users or target audience for this site are:

• Any web user who is interested in BT Global Services offerings

• Users from BT/BT Partner companies

• Existing GS Portal user community

• Design community

3) BTWholesale ASG –BT,UK Aug2009 –Dec2010

Client: BT Wholesale, British Telecom (UK)

Environment: OpenSource,EJB, JSP, BEA Weblogic Platform 7, BEA Weblogic Platform 9

BT Wholesale is a B-2-B site especially created to cater to the needs (for wholesale services) of BT customers who are service providers, Mobile operators, etc. It is a part of the BT Group and provides network services and solutions to practically every UK business that’s reliant on communications.

The project is made using the Open Source and Weblogic Portal coexistence and its API, which in turn is based on MVC architecture. BEA WLP is supported by Interwoven Enterprise Content Management solutions, to ensure content accuracy and reliability and at the same time empower users to transparently contribute and collaborate within the portal.

Responsibilities are similar for both projects – Worked for two Projects in same time

• Maintenance of the Web Logic servers and I Planet servers on Dev Test/B2B Pre Prod/Prod environments.

• Handling production environment.

• Monitoring the Web logic Servers health status.

• Installing the Web logic Server.

• Configuring web logic domains.

• Configuring JDBC Connection pools and Data sources.

• Recycling of Web logic servers.

• Performance tuning and disk issues.

• Involved in Performance (Load) Testing with Testing team.

• Solving the Tickets with Priority.

• Trouble shooting the application issues.

• Experience of handling very critical situation in Web logic, Sun One servers.

• Coordination with client, app teams and offshore for carrying out the work.

• Attending calls and solving the problem with priority or severity.

• Attending weekly calls for discussion to implement any Minor Enhancement either in Production/ Non-Production environment to comply with our process.

• Worked closely with the BT Service Level manager in Incident Reduction and SIP and got good reputation for the same.

WORKSHOPS/TRAINING PROGRAMS ATTENDED

Endeca : TechM internal training, Duration : 7 days : June 2008

First Assertiveness Workshop - 12th December 2008

Weblogic workshop & Certified in 2011.

Stress management & creativity and innvoation .

ITIL Certification completed recently in 2015.

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