Customer Service Sales

JUDY PERALES

*** * ****** ***, ******, CA *****

Cell: 559-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

To obtain a position with your company, which I may grow and thrive and to continue my career path with such a great company.

SKILLS

Customer-oriented

Active listening skills

Computer literate

POS systems knowledge

Merchandising

Stocking

Skilled problem solver

Personable

Motivated team player

Natural leader

WORK HISTORY

06/2001 to 06/2002Sales associate

Gottschalks

Operated a cash register for cash, check and credit card transactions with 95% accuracy.

Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. 06/2002 to 07/2005Sorter

Air Borne Express

Sorted all incoming freight according to destination. Created load plans for the driver.

Made sure hazardous materials were safe.

Kept all areas clean and free of debris.

Operated a forklift.

Sorted all small personalized mail.

09/2005 to 01/2015Service Manager

Chipotle Mexican Grill – 5128 N. Palm ave

Operated a cash register for cash, check and credit card transactions with 98% accuracy.

Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Trained 10 new sales associates each quarter.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cleaned all areas of the store.

Prepared all food for the day.

Audit all cashier and viewed all cameras.

01/2015 to Current Customer service Manager

Walmart Neighborhood Market – 3131 N Cedar ave

Operated a cash register for cash, check and credit card transactions with 98% accuracy.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 15 new sales associates.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Verified that all customers received receipts for their purchases. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Communicated clear expectations and goals to each team member. Answered customer telephone calls promptly and in an appropriate manner. EDUCATION

2002 High School Diploma:

Fresno High school - 1839 N. Echo ave

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