Customer Service Supply Chain

James E. Smith

*.*.**************@*****.*** +346******** +349********

Education

Nova Southeastern University

Current MBA-Supply Chain Management

St Petersburg College

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Experience

Vallid Soluciones Tecnologicas Madrid, Spain

Supply Chain and Logistics Liaison Mar 2013 – Current

Determined the most cost-effective procedures and routes for shipments.

Gathered, logged and monitored all shipping data.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

E-mailed suppliers, carriers and customers with shipping updates.

Presented carrier-performance metrics and monthly costs reports to executive team.

Deinsa Madrid, Spain

International Sales Support May 2009 – Mar 2013

Assigned shipments to carriers in the centralized database.

E-mailed suppliers, carriers and customers with shipping updates.

Coordinated between billing department and customers to resolve problems.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

CompBenefits Tampa, FL

Customer Service Representative Jan 2005 – April 2009

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Effective liaison between customers and internal departments.

Languages

Bilingual English/Spanish

Skills

billing, addressing customer concerns, clients, customer satisfaction, database, Fluent in English, IT support, Logistics, personnel, policies, sales, shipping, Spanish, Supply Chain, technical support, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Domestic and International Experience, Lead Development

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