Customer Service Manager
Resume:
VIDA EVELYN S. GOMEZ
Camella Homes, Brgy. Village
Paranaque City
Mobile: +63-922*******/+63-915*******
E-mail: *********@*****.***
WORK EXPERIENCE:
POSITION : Admin Specialist/Customer Service Head
INCLUSIVE DATES : January 7, 2013 – Up to present
COMPANY : Precisionfoam Company Inc.
Coats Manila Bay Compound
Lopez Jaena Street, Brgy Tañong
Marikina City 1803
JOB DESCRIPTION:
Summary of job duties and responsibilities:
As Customer Service
Ensure that all Customer concerns are properly addressed and that the company delivers the highest Customer Service possible. Communicates with the Customer and resolve Customer complaints and other issues
Facilitate Customer Purchase Order, issue Job Order for Production Schedule in line with the delivery schedule.
Manage Customer Expectation and Builds Customer Relationship and Loyalty As ISO Project Lead
Responsible in the ISO 9001:9008 and ISO 14001:2004 Certification
Management and Coordination of the activities of the necessary internal audit to succeed annual ISO Certification
Setting task to ISO Coordinators responsible for parts implementation
Submitting, Recording and monitoring of the task completion of ISO requirements
Informing management about the status of Implementation
In-charge in Internal Audits including reports and ensures that issued corrective action and preventive action is addressed, correcting non-conformities and preventing re- occurrence.
Part takes in creating documentation for QMS, reviews and update as necessary and re- approve documents
Prepares documentation for the Management, such as Management review Report of QMS
As Document Control
Responsible in Documentation and Control
Responsible in managing company documents, ensuring their accuracy, quality and integrity
Responsible Checking issued documents are accurate.
Responsible in Issuing and distributing controlled copies of information.
Ensuring that all documents are updated.
.
As Quality Management Representative
Reporting to Top Management on the performance of the Quality Management System
Ensuring the promotion of awareness of customer requirements throughout the organization.
Ensuring the effective and efficient inter departmental communication and periodic review on company objectives; process desired results and system performance
Assesses training needs related to the on-going implementation of theQMS, and recommend training to Manager, Supervisor and Staff.
Reports to Production Management on the performance of the QMS including any requirements for corrective action and continual improvement.
Coordinates and performs the lead role in internal and external audits.
Supervises, manages and coordinates staff to ensure that internal audits are conducted on an on-going basis.
Supervises supervisor, staff and production in the development and implementation of action plans to address any nonconformance items and other audit observation received from internal and external audits.
As Environment Management Representative
Processing of yearly certification and registration to comply government required documents.
Communicating with the management on the required training specifically for disaster preparedness and safety.
Managing Factory Waste, adopting “3R Policy”, Reduce, Re-use, Re-cycle. POSITION : Admin Specialist
INCLUSIVE DATES : November 2007 – January 6, 2013
COMPANY : Total Innovative Security Systems, Inc. (Formerly Tyco) Coats Manila Bay Compound
Lopez Jaena Street, Brgy. Tañong
Marikina City 1803
POSITION : Operations Coordinator
INCLUSIVE DATES : November 2002 – 2007
COMPANY : Tyco Integrated Systems Phils., Inc.
2561 Lamayan Street
Sta. Ana, Manila 1009
As Admin Specialist/Operation Coordinator
Directly reporting to Operations Manager and Country Manager
Responsible in all the Reports needed by the Country Manager which includes Regional Weekly Reports, Monthly Reports and Operations Review. Sales Pipeline, Sales/Bookings, Backlog, Revenue and Project Status
Sole “ERP LN” system user Service Order, Sales Order, Service Contract and Project Module.
Responsible in Monthly Financial Report of the Company.
Responsible in Financial Progress Analysis
Assists the Operations Manager in operations needs and concerns.
Provide Support to the Service & Maintenance, Proposal & Engineering and Sales Team for Fire, Security & Traffic Division.
Coordinates with Fire, Security & Traffic Division Project In-Charge for project monitoring and concerns, including correspondences, invoices, ordered material.
Responsible for Accreditation/Pre-qualifying documents submittals for Fire, Security and Traffic Division.
Functions as Document Controller for Fire, Security, Traffic and Service & Maintenance Division.
Functions as Customer Help Desk for Service & Maintenance, Fire, Security & Traffic Division.
Coordinates with Service & Maintenance, Fire and Security, Sales and Proposals & Engineering Team in relation with correspondences, quotations, notices and queries.
Monitors Man-hours, Material Cost with reference to Cost to Complete in Financial Report for Fire, Security & Traffic Division.
Coordinates with HR unit every Fire and Security Division personnel’s concerns and vice- versa.
Provide support to Accounting Department by preparing, checking & monitoring the monthly billings, services fees, reimbursements, cash advances and other financial concerns for Fire & Security Division.
Coordinates with the Purchasing Department for urgent request of materials and its delivery and other logistic concerns for Fire and Security Division
Supports Sales Personnel on documentation.
POSITION : Material Control Engineer
INCLUSIVE DATE : March 1995 to January 2001
COMPANY ADDRESS : Softech Design Corporation
10/F Trafalgar Plaza
H. V. De la Costa Street
Salcedo Village, Makati, City
JOB DESCRIPTION: Cost estimation of housing fixtures through computerized estimation procedure. Plan analysis in conformity with Japanese structural theory and design. Accurate and detailed estimation, which includes computation of housing materials in compliance with each houses’ specifications. Monitoring the Mailing Department; Final checking of final data of all plans in all sections in Sub-con department, which are to be printed in the right form with correct data and prices and to be mailed with complete forms necessary for a specific plan and to the exact address of the clients.
OTHER RESPONSIBILITIES: In-charge in Telecommunications Systems. In-charge in data sending and receiving through LAN and WAN connections. Monitoring the E-mail of the company.
POSITION : Teller
INCLUSIVE DATE : September 1994 - February 1995
COMPANY : Associated Development Corporation
POSITION : Financial Analyst
INCLUSIVE DATE : August 1993 - January 1994
COMPANY : C & T Global
POSITION : Trust Consultant
INCLUSIVE DATE : July 1991 - June 1992
COMPANY : Philippine Trust Consultant
PERSONAL DATA:
SUMMARY:
Born on January 21, 1972. Married. Over 10 years of experience in variety of positions including sales, even while completing BS Computer Engineering. Honest, responsible, hardworking, flexible and determined. Learns with agility, and perform effectively in all aspects of the assigned job. My interests are books, Internet, friends and the sport that I play is badminton & volleyball.
EDUCATION:
ELEMENTARY : Lian Central School
Lian, Batangas
Graduated, 1984
HIGHSCHOOL : Lian Institute
Lian, Batangas
Graduated, 1988
COLLEGE : ADAMSON UNIVERSITY
San Marcelino Street Ermita, Manila
Bachelor of Science in Computer Engineering, 1993
SHORT COURSE : Genetic Computer Institute
Ortigas, Pasig
Computer Programming using Visual Basic I
January 2001
: Genetic Computer Institute
Computer Programming using Visual Basic II
April 2001
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