Customer Service High School

Porsha Ireland

Childcare Provider - Happy Day Childcare Center

Chicago, IL

******.*******@*****.*** - 708-***-****

To obtain an entry level position in an environment which allows for use of utilize interpersonal skills in conjunction with customer service and communication skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Childcare Provider

Happy Day Childcare Center - Merrillville, IN - September 2012 to June 2015 Babysit infants and children.

• Infants 6 weeks -12 months

• Feed, clean, and play with infants.

• Children 2 years-

• Play, feed, clean and read to the children.

• Take care of 4 children at a time

• Meet the emotional, social, physical and cognitive needs of each child

• Encourage assistants to contribute to curriculum planning

• Prepare monthly plan charts

• Complete bi-annual assessment of children's development

• Report progress of children to parents in bi-annual reports and through parent-teacher conferences

• Maintain daily open communication with parents

• Report any suspect abuse to supervisor

• Arrange a classroom environment in accordance to program goals and philosophy

• Maintain a safe and healthy environment

• Inspect and replace damaged or lost materials

• Supervise assistants, aides and volunteers in the classroom

• Keep all appropriate records such as records, attendance and time sheets. Housekeeping/Laundry

Hilton Garden - Merrillville, IN - June 2010 to May 2011 Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.

Dust and polish furniture and equipment.

Keep storage areas and carts well-stocked, clean, and tidy. Polish silver accessories and metalwork such as fixtures and fittings. Remove debris from driveways, garages, and swimming pool areas. Replace light bulbs.

Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Sort clothing and other articles, load washing machines, and iron and fold dried items. Sort, count, and mark clean linens, and store them in linen closets. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. Assign duties to other staff and give instructions regarding work methods and routines. Request repair services and wait for repair workers to arrive. Shift Leader

Speedway - Merrillville, IN - May 2008 to June 2009

•Assisting customers with purchases and handling merchandise and fuel transactions and related programs

(i.e. gift cards, money orders, wire transfers, coupons

•Keeping our stores looking terrific and ready for our valued customers.

•Assisting with product stocking, cleaning, etc. to ensure that the Store appearance supports our commitment.

• Vendor check-in, ordering and administering the food service program, and mentoring and guiding other employees.

EDUCATION

High school Diploma

Chicago Vocational - Chicago, IL

2007 to 2011

ADDITIONAL INFORMATION

• Proficient user of Microsoft office products

• Know some Spanish

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