Medical Assistant Customer Service

Juanecha Crowd, CMA

**** ******** ***** • Jacksonville, FL 32208 • 904-***-**** • acqudz@r.postjobfree.com

OBJECTIVE

Seeking a Certified Medical Assistant position in a healthcare clinic.

EDUCATION

Sanford-Brown College, Jacksonville, Florida 07/14-05/15

Medical Assistant Certificate Program

Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which include the following:

•Administrative Skills - Medical Office Procedures, Insurance Verification, Claims Processing, etc.

•Clinical Skills - Assessing Vital Signs, assisting in physical examinations, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, CPR and First Aid

•Laboratory Skills – Phlebotomy, Urinalysis, and Specimen Collection

•Additional Skills - Medical Terminology, Anatomy and Physiology, and Pharmacology

Northeast American Red Cross, Jacksonville, Florida

•Completion of Nursing Assistant program, completed 2006

•CNA Certified since 2005 to 05/2016, over ten years’ experience

SKILLS

•Computer application skills - MS Office and Type 45wpm

•60 plus Venipunctures

•CPR and First Aid certified until July 2016

EXPERIENCE

Advanced MRI Diagnostics, Jacksonville, FL

Front Desk Clerk 03/15-04/15

•Greeted patients and provided customer service

•Answered phones and scheduled patients for MRI

•Assisted in charting using EMR (HealthFusion) system

•Verified PIP with attorneys and cash patients for MRIs

•Filed documents in alphabetical order in patient charts

UF Health, Jacksonville, Florida 10/06-04/14

PCA (Patient Care Associate)

•Performed patient care by taking vital signs, weight / height, accuchecks (diabetes), assisted

with baths, feeding, and daily living skills

•Assisted in charting using the EMR (EPIC) system

•Delivered blood work to labs in hospital

•Answered phones and call lights as needed

•Filed medical documents and performed other clerical duties required.

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