Customer Service Power

Donna Martinez

"Can adept to any sitution. I thrive in a fluctuating enviroment and I transform

unexpected obstacles into stepping stones for achivement." Houston, TX - Email me on Indeed: indeed.com/r/Donna-Martinez/925858f334c1c7df Detail-oriented Assembly Technician II adept at interpreting prints and drawings. Work well with others and meet production deadlines.

Assembly Technician with [20] years in a large scale manufacturing environment. Safety-conscious with a strong attention to detail.

CORE QUALIFICATION:

• Accuracy

• ISO 9000 trained

• Interpretation of blueprints, and drawings.

• Safety-conscious

• Initiative to work independently

• Strategic thinker

• Fluent in Spanish

• Exceptional problem solver

• Determined

• Basic math skills

Authorized to work in the US for any employer

WORK EXPERIENCE

Mechanical Assembler

Halliburton - Houston, TX - December 2013 to February 2015 RESPONSIBILITIES:

Participated and engaged in Halliburton's safety culture such as BBP's, HOC's, and CSI Teams Crossed trained with many team building exercises and workshops to build knowledge in supply chain management terms such as: productivity, efficiency, waste, back log, supply/demand, etc. Assembled casing equipment and valves with quality control responsibilities Fluent in reading prints, drawings and sketches

Experience in using SAP software

Create labels on computer

Stamp parts with computerized stamping machine

Paint all parts in a paint booth with a paint gun

ACCOMPLISHMENTS:

Turned around morale: I would throw small parties once a month with baked goods in recognition of their birthdays.

SKILLS USED:

The ability to communicate effectively with superiors as well as co-workers. Problem Solving

Team Work

Team Building

Organizational

Computer

Multitasking

Assembly Technician ll

Greene Tweed & Co - Houston, TX - January 2009 to December 2013 Interpreted prints, drawings and sketches. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies using hand or power tools.Performed and submitted first piece for inspection. Proposed process improvements to increase quality and efficiency. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Completed and entered quality records, scrap reports and machine logs in a timely manner. Reviewed and verified all work was in compliance with sales orders and customer requirements. Determine materials, tools and equipment needed for product orders.

Data Entry Clerk

Republic Service - Houston, TX - March 2008 to September 2010 Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Mechanical Assembler

Parrot Ice Drink Products - Houston, TX - May 2006 to April 2008 Interpreted prints, drawings and sketches. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Proposed process improvements to increase quality and efficiency. Data Entry Clerk

Early Childhood Intervention - Houston, TX - August 2004 to June 2006 Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Updated departmental standard operating procedures and database to accurately reflect the current practices. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues.

Child Care Provider

Donna's Home Day Care

Self Employed - Houston, TX - September 1999 to July 2004 Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities.

Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for [6] children. Established and maintained a safe play environment for the children. Taught children personal care behaviors, including toilet training and feeding. Mechanical Assembler, Account Receivable Clerk

PGI International - Houston, TX - March 1991 to December 1998 Used all required power tools and equipment. Preparing manual invoices, posting cash, reconciling billing files and cash files to the general ledger.

Interpreted prints, drawings and sketches. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Determine materials, tools and equipment needed for product orders.

EDUCATION

GED in General Education Diploma

Aldine High School - Houston, TX

1996 to 1996

LINKS

http://Indeed.com

http://Monster.com

http://ZipRecruiter.com

http://careerbuilder.com

http://*****************@*****.***

http://facebook.com

Contact this candidate