Customer Service Representative

Objective

Obtain a position in order to advance my professional career and maximize my leadership and organizational potential as a Talent Recruiter.

Work Experience

CLEAResult December 2014-Present

nCustomer service representative for Focus on Energy, a statewide criteria-based reward program processing over 25,000 applications annually. Manage application intake, processing, and data entry while simultaneously handling customer service calls.

nAfter 3 months, advanced to trainer of new team members.

nAssist in developing and augmenting procedures for home office as well as an out-of-state office.

Mendota Mental Health Institute October 2013-December 2014

nProvided direct care to individuals suffering from mental illness and substance abuse disorders.

nWorked under direction of a nurse clinician.

Culver’s Frozen Custard December 2006-July 2013

nCommunicated clearly and positively with co-workers and management, as well as fulfilled the needs of each customer.

Horace Mann Insurance January 2009-May 2009

nInsurance internship through business-related internship program.

nFiled clients’ paperwork and created excel spreadsheets with clients’ data.

Education

Luther College September 2009-May 2013

Psychology Bachelor of Arts

Health Minor

Other Qualifications

Effectively communicates ideas to the team with a high degree of organization and attention to detail.

Microsoft Office proficient, as well as can type approximately 90 words per minute on average.

Studied abroad in Australia for a semester, learning the culture and planning excursions.

Conducted undergraduate research with a 4-person research team, presenting findings at undergraduate Research Symposium.

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