Customer Service Representative
Resume:
Roxanne Joyce C. Legaspi
*** **. ****** **. *** Antonio Valley 1, Parañaque City
Mobile No. 092********
Email: **************@*****.***
Objectives:
To secure a position with a well - established organization with a stable environment that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Educational Background:
TERTIARY : Lyceum of the Philippines
BS Tourism
S.Y. (2007 2011)
SECONDARY : Lycee D’ Regis Marie
Dr. A Santos Avenue Sucat Road Parañaque City
S.Y. (2003 – 2007)
PRIMARY : Lycee D’ Regis Marie
Dr. A Santos Avenue Sucat Road Parañaque City
S.Y. (1999 – 2003)
Knowledge /SKills :
Computer proficient in Microsoft Office (i..e.Word,Excel,Numbers)
Specialized in Social Media Tool (Hootsuite,Radian6 and Photoshop.)
Acute sense of professionalism and confidentiality
Passion for continuous learning and personal growth
Working Experience:
Eton Properties Philippines January 2014 up to January 2015
Customer Service Representative
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Research Technology Lab (RTL) December 2011 up to September 2013
Research Specialist (Social Media)
Measure and report the impact of social media on the overall marketing efforts (daily, weekly, monthly dashboards and reports)
Conduct timely, cost effective researching response to specific requests (data collection, summarize, analyze and synthesize relevant data and information).
Formulate and develop social media monitoring strategies.
Understand client needs and ensure deliverables are to clients’ expectations.
Prepare accurate, insightful reports to present research findings.
Ensure high quality reports are produced and delivered.
Alorica Inc. June 2011 up to December 2011
Receptionist
Deliver excellent customer service, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Maintains good relationships with other department’s employee
In charge of daily news clippings for prompt unloading internal digital publications
Making Reservations
Character Reference:
Bernard C. Bantula
Senior Analyst
ABS-CBN Corporation
Ms. Geraldine Seco
STI Marketing Supervisor
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