Customer Service Representative
Resume:
Derrick Ross Holder
Indianapolis, IN 46202
Summary
A Marine Corps Veteran with experience in computer programming, customer service, problem solving and team building. Demonstrated excellent organizational skills with the ability to supervise and work in large groups.
Experience
May 2015 – Present Amazon.com
Packer
Check product to ensure that it is in proper working condition and is not damaged
Isolate damaged items to a predefined marked area and report it to supervisors
Ensure that package information is recorded manually first and then punched into the database system along with its status
Seal packed containers by using glue, nails and other fasteners
February 2014 – May 2015, November 2012 – April 2013 Office Team
Guggenheim Life and Annuity Group
●Processed new applicants.
●Entered in new applicant information into proprietary computer software.
●Handled large denomination checks.
American Legion
●Opened new member mail and sorted it according to predetermined stacks
●Entered in member information into the American Legion’s database system
Marion County Election Board
●Tested the election machines for upcoming primary election. Assembled polling place kits for primary election. Served as polling place inspector.
May 2013 – January 2014, April 2008 – October 2012 Meijer, Inc
Team Member
●Service Department and Gas Station Attendant
oProvided quality customer service in both the main store and affiliated gas station.
oService Coordinator
Managed up to 50 team members on facilitating breaks and meal times, structured and facilitated which lanes that cashiers would be working at for their shift
January 2010 – October 2012 Ogletree Deakins Nash Smoak & Stewart
Office Assistant
●Ran Mail room
●Responsibilities included:
oMessenger deliveries to various courts (Federal, State, and City/County)
oSupervise Copy room activities to include
Scanning, Printing, Copying, Binding, Electronic Labeling, OCR
oSupply Ordering
Saved the firm over $7,000 by ordering new supplies that fit the firm’s needs.
oCreate and maintain internal invoices for billing of clients.
oUtilize Billback billing system.
December 2007 – December 2009 Pitney Bowes @ Taft Stettinius & Hollister
Mail Room Associate
●Processed legal documents utilizing IPRO and ECopy.
●Responsibilities include:
oSupervise Messengers for both internal and external deliveries.
oScanning, Printing, Copying, Binding, Electronic Labeling, OCR, Exporting (Summation & PDF), Delivery and pick up at client sites across downtown Indianapolis, Duplication
February 2007 – November 2007 24 Seven Discovere
Legal Document Specialist
●Processed legal documents utilizing Legal Access Ware (LAW 5.1).
●Responsibilities included:
oScanning, Printing, Copying, Oversize (Print, Scan, Copy & Mounting), Binding, Electronic Labeling, OCR, Exporting (Summation, Concordance, PDF), CD Binders using AutoPlay software, Delivery and pick up at client sites across downtown Indianapolis, Duplication, and Audio conversion.
December 19, 2005- December 29, 2006 Van Ausdall & Farrar
Customer Service Representative
●Ran a copy and print center on Market and Delaware.
●Helped run a copy and print center for City of Anderson, Endress & Hauser, Ogletree Deakins, Hoover Hall, and an in house Central Reprographics Department.
●Responsibilities included:
oPrinting, Copying, Binding, Lamination.
Education
Working on BS Computer Information Systems concentration Database Management, Donner’s Grove, Illinois
AAS Computer Sciences concentration Database Design, Kaplan University, Indianapolis, Indiana
High School Diploma, Lawrence North High School, Indianapolis, Indiana
Professional Development
Microsoft Office Suite
Windows 95/98/XP/7
IPRO
Billback
Visual Basic
C++
Legal Access Ware (LAW 5.0)
Adobe Photoshop
Adobe Acrobat
Business Professional of America, First in District, First in State, Seventh in National Competitions for Database Development
Military
United States Marine Corps – Private First Class (E2) – Retired.
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