Software Engineer

PROFESSIONAL EXPERIENCE

American Office

Baltimore, MD

IT Manager

October 1st, 2014 – Present

• Responsible for a staff of 2 Support Specialists and supporting 225 users in 9 remote sites

• Responsible for Project Management of all Projects pertaining to IT

• Streamline the IT function by separating support tasks and implementing best practices

• Implemented Sharepoint 2013 into current Microsoft Based Environment

• Worked in Parallel with Microsoft to perform a full Software Asset Management Review and bring all Licenses up to our specification requirements as well as implement Software Assurance to cover our Onsite and Remote Datacenter for 3 years.

• Conducted a full Infrastructure Hardware review to assist American Office with better preparation towards future growth – Current scope of review is spread out over the next 5 years.

• Implemented Dell MD1220i 11TB Expansion Enclosure into our current VMWare Storage Array to allow for an additional 5+ Years of Storage Growth.

• Migrated all servers at HQ to the new Expansion Enclosure to free up existing enclosure to have a full Firmware/Driver Upgrade and to introduce larger/faster drives to replace the currently installed drives.

• Implemented a thorough Business Continuity/DR Plan and Comprehensive RTO

• Schedule and perform software installations and upgrades and maintain them in accordance with established policies and procedures

• Monitor and tune the system to achieve optimum performance levels

• Developed, implemented, and promoted standard operating procedures

• Strong Knowledge of Windows XP, Windows 7, Windows Server 2003, Windows Server 2008 R2, Windows Server 2010.

• Strong Understanding and extensive background in Managing LDAP/Active Directory

• Currently working toward Network + and Security + Certifications

American Office

Baltimore, MD

System Administrator

August 2013 – October 2014

• Conducted regular in-depth technical analysis of all systems, including the infrastructure framework, architecture, disaster recovery, and business continuity

• Manage and support hardware and software operations at one onsite and one remote Data Center including 6 VMWare ESX 5.1 Hosts, running 55+ Windows 2003/2008 Servers providing 24/7 support service to 200+ users running Windows 7 x64 Desktops/Laptops.

• Migrated 16 Remote Backup/Design Servers and 220 Windows Desktops/Laptops to Carbonite Remote Cloud Backup

• Implemented Manage Engine Software to monitor Bandwidth and Endpoint Connectivity for 9 Locations

• Fully Managed an Internet/MPLS Bandwidth Upgrade from EOC to Fiber for all 9 locations

• Implemented a Virtual Cold DR Environment at 1 Remote location to facilitate the need to spin up 1 or all servers in the case of a disaster.

• Implemented Veeam Backup and Replication Software to mirror Datacenter at our HQ to our Remote DR Environment in Chantilly.

• Migrated all Printers at HQ and Remote locations from Direct Attached to Onsite Print Server for Printer Sharing.

Dataprise Inc.

Rockville, MD

Senior Network Engineer

November 2005 – January 2013

• Provided on-site network management and high level support for a set of assigned customers

• Recommended new technologies and solutions to proactively support clients' environments

• Responsible for researching and recommending the purchase of network equipment

• Established and maintained networks, servers, and systems by designing network infrastructure, proactively managing clients’ network, and troubleshooting network problems

• Coordinated the implementation of networking projects by working with vendors & business partners to ensure that installations meet service level objectives

• Performed responsibility of providing detailed documentation and procedures for all solutions

• Interfaced with clients and communicated with C-Level Management

• Strong technical and problem solving skills: ability to research and resolve technical issues quickly and accurately

• Extensive Knowledge of and hands-on/practical experience with the following technologies: Windows Server 2003/2008, Exchange Server 2003/2007/2010, Active Directory, Citrix, Blackberry Server, Firewalls (SonicWALL, WatchGuard, etc.), DNS, DHCP, and VMware

• Hands-on experience working with heterogeneous LAN technologies

Choice Technologies

Hunt Valley, MD

Network Engineer

August 2003 – November 2005

• Performed setup and configuration of the following routers: Netopia, Broadxtent, Zyxel and Linksys. Configured NAT/VPN’s over IPsec/Secure Key. Setup wireless routers using WEP protocols and used TFTP for uploading and downloading router configurations and firmware.

• Supported the following server platforms: Windows NT/2000/2003/Exchange, Linux RedHat/Fedora/Ubuntu, Compaq/HP, Dell, IBM and custom built servers.

• Performed setup and configuration of the following firewalls: Fortinet, Netscreen and SonicWALL firewalls. Created VPN’s, NAT, and static routes. Updated firewall firmware and virus definitions. Setup content and url blocking and installed add-on firewall software.

• Performed end user workstation setup (stand-alone and networked), configuration, and support for al l Windows platforms: Windows XP, W2K, ME, 98 and 95. Performed all types of hardware replacement as well.

• Performed total management of user and email accounts, file and print services via Terminal Services, Com+ and Active Directory.

• Performed backup/recovery using VERITAS Backup Exec and ArcServe products.

• Assisted in the management of Helpdesk. Performed support via telephone and desktop streaming software to support 350+ clients in the field. Setup server monitoring software to alert the datacenter before the problem manifests to the client.

• Reconfigured Datacenter backbone including redundancy setup and firewall configuration.

• Supported and configured video conferencing using Polycom Video Conferencing system over the internet or VPN.

• Setup, troubleshot and configured Symantec Norton Antivirus, Microsoft Office suites and anti-spyware software.

• Configured internet circuits, ran cables and setup patch panels.

• Trained staff to use equipment and software.

Carroll Community College

Westminster, MD

Instructor

2003

• Taught Windows OS and Microsoft Excel classes for Continuing Education department.

Carroll County Times

Westminster, MD

Network Technician / PC Repair Technician

2000 – December 2002

• Responsible for system and network administration of Windows NT, 2000, Exchange and Novell 3.X servers. All duties related to system configuration and user account management performed.

• Installed Elron firewall, including setting up firewall policies, NAT, and VPN. Also familiar with Zone Labs and Norton personal firewall configuration.

• Implemented Macintosh conversion and performed Macintosh upgrades.

• Installed and configured all end user software including Microsoft Office Suite, Adobe, Quark and Norton Antivirus.

• Installed server operating systems for Novell, Microsoft, Oracle and SQL Server.

• Converted from Arc Serve backup software to VERITAS Backup Exec version 8.5 as well as installed all agent plugins.

• Responsible for the installation and configuration of the following network peripherals: servers, hubs, switches, routers and rack systems.

• Responsible for maintaining and repairing all end-user pc hardware, server and printer hardware.

• Performed tech support for all in house staff, and a few remote staff members.

Sylvan Learning Systems

Baltimore, MD

Systems Analyst/Data Center Operator

1998 – 2000

• Assisted in designing graphical layouts of the data center network and resources using Visio software.

• Assisted in designing and implementing new physical layout for NT, Sun and Novell servers.

• Responsible for backup and recovery for Solaris, NT, and Novell.

• Responsible for maintaining configuration specifications for all data center hardware and software.

• Designed the layout and built rack systems for Compaq and Sun servers.

• Assisted in forging a stronger, more reliable data center to better support our external clients and international staff.

Reconciliation Specialist/Database Analyst

• Reconciled records for international enterprise database and solved data connectivity problems for international sites.

• Responsible for the verification that candidates and clients fulfilled contractual agreements.

• Performed month end reporting for both internal and external clients.

• Created and disseminated technical documentation for international technicians.

• Trained international technicians on proprietary software.

• Worked to create new standards of customer satisfaction.

Senior Tech Support Representative

• Provided technical software and hardware support for domestic and international testing centers.

• Provided training to a group of level 1 and level 2 technicians.

• Created and maintained support documentation.

• Analyzed and solved network, data communication and file corruption problems in an enterprise environment.

• Responsible for maintaining Image Capture devices and Video Surveillance systems.

EDUCATION

• Currently working toward Network + and Security + Certification

• Carroll Community College Westminster, MD 2002 – 2003

Working towards A.A.S. degree in C.I.S. Network Specialization Track

• Essex Community College Baltimore, MD 1997 - 1998

Contact this candidate