Customer Care High School

Bryan Hernandez

Customer Care Representative

Houston, TX 77085

********@****.*** - (713) - 815 - 0414

WORK EXPERIENCE

Operations

Sugar Land Ice & Sports Center - Sugar Land, TX - October 2014 to Present Responsibilities

Work consisting of general labor, Ice maintenance, skate guard, skate sharpening and Zamboni / Olympia driver.

Customer Care Representative & Operations Specialist Affordable Power Gas & Electric - Houston, TX - 2012 to 2014 Customer Care Representative: taking English and Spanish calls efficiently and patiently to help with customers request. Calls consisting of payments, and bill inquiries that usually required breaking down account activity.

Operations Specialist team: Executed orders using MarkeTrak under the ERCOT rules that involved communicating with electric distributors in Texas. Also submitting orders for customers that involved moving out meters, transferring services, and dropping northeast customers. Barista preparing and serving specialty drinks

Seattle's Best Coffee - Pearland, TX - 2012 to 2012 preparing and serving specialty drinks. Sampling and communicating with customers on the regular. Demonstration/Deli/Chef Shop Clerk

Kroger Groceries - Pearland, TX - 2010 to 2012

Demonstration Clerk: serving customers samples of promoted items around the store. Deli Clerk and Chef Shop: preparing ready-made meals, slicing meat, chesses and serving any special requests.

EDUCATION

High School for the Performing and Visual Arts - Houston, TX 2006 to 2010

SKILLS

Skate Sharpening (Less than 1 year), Ice resurfacing driver (Less than 1 year), MarkeTrak (Less than 1 year)

ADDITIONAL INFORMATION

Technical Skills

Proficient in Microsoft Office, Power Point, Outlook, Adobe Photoshop, P2C

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